TSS IT Change and Release Manager
Job ID: 10106323
Pune
Permanent
Hybrid
The Change & Release manager will oversee the implementation, integration and effectiveness of change management processes, and ensure compliance with the change management process, usually directly aligned to a specific customer
Job Description
Be responsible for the Change Management and appropriate release process for the customer aligned account
Support the implementation and improvement of the client policies, processes, and procedures under the direction of the Head of Change Management
Monitor compliance and ensure the processes and procedures are being adhered to Support ISO compliance procedures and audit activities annually.
Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services
Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production
Authoring Internal Reporting monthly and contributing to customer reporting on Change, Release and Patching
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.