Job description:
As a Systems Consultant within the Samsung Business Services Centre, your primary objective is to lead the development and implementation of robust Salesforce solutions tailored to our organisation's specific needs. Playing a pivotal role in our team, you will collaborate closely with stakeholders to understand their requirements and translate them into innovative Salesforce configurations and customisations. Your role encompasses designing, testing, and deploying Salesforce. As the key liaison between technical and non-technical stakeholders, you will communicate complex technical concepts effectively, fostering clear understanding and alignment. Your responsibilities extend to ongoing support and maintenance for existing Salesforce implementations, driving continuous improvement, and ensuring optimal performance.
In addition to Salesforce, you will be required to support the operation of other systems, including Qualtrics, and provide advice and guidance to other Development teams on best practices in customer management systems architecture.
Central to your mission is prioritising customer satisfaction, whether internal or external, by exceeding their expectations through proactive problem-solving and a relentless commitment to delivering outstanding service. By embodying adaptability, analytical thinking, and a passion for continuous learning, you will consistently contribute to our organisation's success and leave a positive impression on every Salesforce project you undertake.
