Providing a high level of customer service

The type of clients we support range from mortgage providers, insurance providers and pension providers, through to local authorities, county courts and even supporting the implementation and monitoring of subjects who have been placed on tag.

With offices based across the UK, our clients rely on us to support them with their customer base. Some will be customers of our clients, so straightforward - high-quality customer service skills are required. In some cases, we deal with highly-sensitive issues, such as the tagging of subjects, or mortgage arrears. In order to respond effectively, it’s necessary to undertake a detailed understanding of who we are working with and their situation.

We encourage diversity. To us, background is irrelevant. We’ll provide you with a high level of training as well as instilling a strong commitment to our values. We look for personality, situational judgement and the ability to apply logical thinking to sometimes difficult circumstances.

What do we offer in return?

Why join Capita

Why join Capita? Find out more about the benefits on offer. 

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The application process

When you’ve found a role you’re interested in and you’ve read a bit more about what’s involved, you can hit the ‘Apply’ button at the bottom of the advert to start your application.

Then once you’ve submitted your application, you’ll receive an automatic response telling you that a member of our recruitment team will be in touch.

After that, the recruitment process is as follows:

Find a new role

All jobs returned in this search will either be contact centre-based, office-based, or field-based. We also offer a variety of roles in our customer management contact centres, which can be found on the contact centres page.

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Contact centres

More than 14,500 colleagues support our clients’ customers every day, as part of our customer management business.

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Our locations

With the diversity and breadth of our network, we can offer our people the chance to explore different opportunities and to learn from a wide range of expertise.

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Careers by sector

Our people work across multiple sectors, locations and businesses.

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