Customer Services at Capita
Our customer service teams support a variety of clients in many different and meaningful ways. Some are contact centre based, others are office-based, and some are based in the field. All are dedicated to making a positive difference for clients’ customers all over the world. For you it’s the chance to work with big name brands from Zurich, Transport for London, O2, British Gas, RSPCA, William Hill and several leading mortgage providers. Discover where you’ll make an impact.
Discover where you’ll make an impact
We provide an inclusive and diverse environment for our people to thrive, develop and realise their true potential. Find out where you’ll fit in.
The start of an exciting journey
Whoever you are and whatever role you’re interested in, we want you to be yourself. Find out what you can expect from our recruitment process.
Discover what it’s really like to work in our call centres from those who know it best.
Our locations
You’ll find our customer service hubs in a diversity of locations, all offering you the chance to explore different roles and opportunities and learn from a wide range of different skills and expertise.
Our customer service hubs
Dearne Valley, Leeds, Preston Brook, Bury, Runcorn, Preston, Bootle, Glasgow, Treforest.
Other customer service locations are: Republic of Ireland – (Cork, Clonakilty, Little Ireland), Coventry, Plymouth, Bournemouth, Swindon, and Leeds.
These are the locations of our customer service hubs, however, most of our people are working from home or given the option to work from home.
EMS - Electronic Monitoring Services
We work with criminal justice partners to provide electronic monitoring (EM - also known as tagging), on behalf of the Ministry of Justice. Our services are critically important to help ensure public safety and contribute to rehabilitative services.
Electronic Monitoring (EM) is often used as alternative to prison and as a means for people to be released early from prison, if they are serving a custodial sentence.
Our colleagues have continuous, often daily, contact with subjects and are often their first point of call. We support them all the way. Their training and expertise means they’re able to deal with most situations and enquiries, as we provide a 24 hour, 365-day monitoring service to around 15,000 subjects at any one time.
Together, we work closely with the police, bail, prison and probation teams. As well as providing the service, we develop innovative solutions that will improve and enhance it to ensure we are making a lasting positive impact on society.
Amy’s Story
Amy joined us seven years ago as a Field Monitoring Officer (FMO) and still remembers her first day. Read more about how she still feels proud to work with purpose.
“I joined Capita seven years ago as field monitoring officer on the Electronic Monitoring (EM) contract. I’ve always been drawn to roles and companies that have a bigger purpose than just to make a profit. I can still remember my first day. The nerves were present, as they would be for any new job, but they were overshadowed by the sense of purpose I felt. My new profession did raise a few eyebrows with my friends and family. As a female field monitoring officer, you’re on the front line, making visits to subjects, sometimes alone. Safety is bound to be a concern. But I educated them on tagging and why I had chosen this as my career – simply, because I wanted to be part of something bigger, something that could make a real difference to not only the person on tag, their friends and family, but society as a whole.
Thanks to my training and the ongoing support I received, I was given the tools to perform my role in a confident and safety conscious manner. I was taught how to carry out dynamic risk assessments, how to structure a visit and recognise the signs when you need to leave – EMS absolutely empower all employees to understand that you can leave if needed. Of course, we also need to take ownership and be conscious of our own personal safety. Throughout my time as an FMO, I felt confident and comfortable that my safety was of the highest priority – from my safety on site to my personal wellbeing.
EMS has helped me grow both personally and professionally. Now I lead all EMS engagement, communication and responsible business activities across England and Wales. I also have responsibilities in the Justice, Central Government & Transport vertical and support the wider Government Services Division.
“Working in EMS gives you a strong sense of purpose and I really enjoy being part of a socially responsible business that helps deliver better outcomes.”
Amy Mouat
Engagement & Communications Manager - EMS
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