Supporting our clients with expert customer services

Our customer service teams support a variety of clients in many different and meaningful ways. Some are contact centre-based, others are office-based, and some are based in the field.
Customer service representative

Providing a high level of customer service

The type of clients we support range from mortgage providers, insurance providers and pension providers, through to local authorities, county courts and even supporting the implementation and monitoring of subjects who have been placed on tag.

With offices based across the UK, our clients rely on us to support them with their customer base. Some will be customers of our clients, so straightforward - high-quality customer service skills are required. In some cases, we deal with highly-sensitive issues, such as the tagging of subjects, or mortgage arrears. In order to respond effectively, it’s necessary to undertake a detailed understanding of who we are working with and their situation.

We encourage diversity. To us, background is irrelevant. We’ll provide you with a high level of training as well as instilling a strong commitment to our values. We look for personality, situational judgement and the ability to apply logical thinking to sometimes difficult circumstances.

What do we offer in return?

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Why join Capita? Find out more about the benefits on offer. 

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The application process

When you’ve found a role you’re interested in and you’ve read a bit more about what’s involved, you can hit the ‘Apply’ button at the bottom of the advert to start your application.

Then once you’ve submitted your application, you’ll receive an automatic response telling you that a member of our recruitment team will be in touch.

After that, the recruitment process is as follows:

01

We’ll arrange an initial call to review your application and answer any questions you may have.

02

You’ll be sent a link to a video interviewing platform, which you can do in your own time and you get the opportunity to re-record your answers a second time if you feel the first time wasn’t exactly what you wanted to say. At the point of arranging, we will provide further hints & tips to help you through the video interview process.

03

You’ll be sent a link to a video interviewing platform, which you can do in your own time and you get the opportunity to re-record your answers a second time if you feel the first time wasn’t exactly what you wanted to say. At the point of arranging, we will provide further hints & tips to help you through the video interview process.

04

If you have passed your video interview, you'll be invited to an Assessment Centre, the detail of which will be outlined in our communication to you at that point.

05

If you are successful at the Assessment Centre, you will be offered a role (subject to our standard screening checks).

06

If all goes well and security checks have been successfully completed, you will then be provided with a date to start your journey with us!

Find a new role

All jobs returned in this search will either be contact centre-based, office-based, or field-based. We also offer a variety of roles in our customer management contact centres, which can be found on the contact centres page.

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Discover more

01

Contact centres

More than 14,500 colleagues support our clients’ customers every day, as part of our customer management business.

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02

Our locations

With the diversity and breadth of our network, we can offer our people the chance to explore different opportunities and to learn from a wide range of expertise.

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03

Careers by sector

Our people work across multiple sectors, locations and businesses.

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