Hannah Hollick is a qualified actuary in the secondment team. She joined Capita almost 14 years ago in her first actuarial role, before moving to the secondment team about a year ago. We spoke to her about her experience so far and how she sees her career growing at Capita.

“We work for wide variety of different clients, so there are always new opportunities and different projects coming in. I worked on a project last year for a client who needed help with IFRS 17. They needed to build a new actuarial model which would take the policy holders’ data and come up with a figure that they could report. The client produced a specification of what they needed and we had to build the model from scratch. We took a collaborative approach and stopped to test and tweak the model as we built it. I was leading a small team for the project. There were a couple of people doing most of the model development work and I was overseeing everything from our side. It was quite a steep learning curve for me, but the outcome was really positive and I had some great feedback from the client.”

What’s the next step for you?

“I'm currently on a future senior leader’s programme that's been running throughout the year, to help me take that next step in my career. It's a 12-month course that's being run within the regulated services area. We've had regular education sessions which cover topics from leadership to finance to HR and legal. And we've been put into small groups to deliver a project to the senior management team. It's been a really good opportunity to get a feel for what skills are needed to make that next step.”

And what’s the team like?

“Everyone's really friendly here and there’s a great team atmosphere. I’ve always felt that the managers are interested to know people's views and opinions. You can really help shape how the actuarial department performs and runs. For example, I've been leading a small team of people looking at what we could do to help people while they're working remotely. We’ve set up virtual coffee breaks, which offer people the chance to catch up and speak about things other than work. And we're trying to come up with a wide range of different things, so that hopefully there's something that suits everyone and that they’ll want to join in with.”

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