As a leader in the business process outsourcing market, Capita Ireland is the home of our customer experience business. 

Our team of talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors. 

Every year, our brilliant people support almost every household in the country with elements of their day-to-day lives - from answering queries about their electricity bill to helping them purchase a new phone contract. Our dedicated teams also offer IT, digital, project management, software development and people services to our clients. 

You’ll find us in Clonakilty and Little Island in Cork. We also work closely with our colleagues in the UK and Poland too.

We’re incredibly proud to be ranked as one of the best places to work in Ireland in the Sunday Independent’s 2023 Top 150 Employers list by our own colleagues.

top 150 employers

Image text reads: Sunday Independent Ireland's best employers 2023

Key statistics

Capita Ireland in numbers



1200 team members



2 locations



10 million calls and customer interactions managed every year



22 days leave + bank holidays and option to buy extra holiday


Pension scheme and financial wellbeing support


Life assurance cover


Parental leave and pay


Employee assistance programme


Eye care vouchers


Retail vouchers


Restaurants discounts


Beauty and fitness discount

Office locations

We offer office-based roles so you can join our workplace community onsite in one of our two hub locations. We also have hybrid working roles, so you have the flexibility to work from home too.


Our Clonakilty office is located a short five-minute drive from the town of Clonakilty. There’s a walkway under construction which will soon be open to allow direct walking access between Clonakilty and our office. The number 237 bus will also drop you outside the office. Onsite, we have free tea and coffee available, plus a vending machine for snacks and refreshments.

Clonakilty GettyImages-902141922

Little Island

Little Island is located conveniently off the N25 road network, close to Cork City. Our nearest train station is Little Island, which is around 10-minute walk from the office. There’s also free parking available onsite. We have a canteen area with free tea and coffee and break out areas to relax during break times. We’re close to local coffee and food shops for refreshments and snacks during lunch, and there’s a gym within walking distance too.

friendly office

Hear from our people

Hear from some of our team about their role today, and how we’ve supported them to grow their career with us.

Capita welcomes…progression

Training specialist Adrian White tells us why any group is only as strong as the weakest link and why the role of help, support and teamwork is vital in life and work.

Adrian’s white

Typical roles:

As part of our team, you’ll join a community of welcoming individuals who are passionate and committed to the needs of our customers. Here are a few of the typical roles we offer at Capita Ireland:


call centre
Customer service advisor

Our customer service advisors are the face of Capita Ireland and ensure our customers are at the heart of everything we do. From answering telephone queries and updating customer accounts to promoting services and resolving customer issues, our advisors provide the very best service with warmth, compassion and efficiency.

Leadership and management
Customer service team leader

Our team leaders are there to support and guide our advisors and make sure we offer first class customer service. They do this through one-to-ones, encouraging and guiding the team to meet personal and team targets and objectives, as well as helping motivate and develop their team.

customer service rep
Inbound/outbound sales

Our sales teams are critical to our clients’ growth. They’re always looking for ways to add value for our customers and rewarded when they do. If you’re target driven, confident and inquisitive, this is the right team for you.

call centre GettyImages-1352890290

Our collections team supports customers with their financial needs, helping to find solutions during difficult times. You’ll need to be empathetic, supportive and assertive if you choose to join this team.



Discover which roles are available across our team today

Application process


Apply online through our recruitment system Workday

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Discuss the role with our recruitment team


Complete face to face or virtual interview

Pre-employment screening

Complete our standard pre-employment screening checks


Submit your employment documents and join the team

*please note, not all customer service roles will include the online assessment – some will only require a short screening telephone call with our recruitment team. The job advert you apply for will detail whether the online assessment will be included in the process

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