With our support, customers will be unaware that it isn't business as usual

Whether its planned peaks such as Christmas, Black Friday or the summer holiday season, new product launches with agent shortfalls, or unplanned events, organisations need a strategy and resources to navigate these fluctuations in customer demand.

And for when you can’t plan, we can help you be as prepared as possible for the unexpected, so you’ll never be caught off guard.

Peaks in demand call for a significant ramp up in agents, training, insight and technology – something we’ve become experts in over the years. But a lot more happens behind the scenes.

At Capita, we have the experience, resources, insight and technology to help organisations plan for peaks. And we can give you access to our customer service agents so you can ramp up your capacity and deliver a seamless customer experience for your customers across multiple channels, languages and locations.

In fact, your customers won’t even know that you’ve been experiencing an increase in demand or agent shortages. Organisations that can achieve this will be the biggest winners when it comes to customer satisfaction, loyalty and positive brand sentiment.


advisors in the UK, DACH and South Africa


advisors provided peak support to William Hill during the Grand National

Contact an expert

Our related insights


Customer experience

Capita Retail images 24_ccexpress.png

Customer experience

Customer service rep at home using headset

Customer experience

Customer Service

Customer experience


Customer experience

Read more

How can we help your business progress?

Get in touch

Explore related solutions


Multi-channel contact management

We’re investing in our multiple customer management channels, skills and technology to deliver the best outcomes for our clients and their customers.

Read more

Multi-lingual hubs and location strategy

When it comes to location strategy, our focus is ‘rightshoring’ – finding the most appropriate operation for the needs of you and your customers.

Read more


By providing a seamless experience to our clients' customers, across multiple channels, we're not only increasing customer satisfaction, but helping to prevent them going elsewhere.

Read more

Get In Touch

Call to Investor Relations

+44 (0) 20 7799 1525

Office Hours: 8:00AM to 5:00PM


Investor Portal