Boosting your revenue and growing your brand through our skilled agents
Representing some of the biggest names in finance, insurance, telecoms, media, energy and retail, organisations trust us to put their brands, and their sales, first.
Combining data, analytics and specialist agents, we can entirely transform the sales side of your business, helping you to attract, convert and retain more customers to improve your business performance.
Using data and software, our specialist sales advisers can deliver inbound, outbound, digital and multi-channelled sales services to enhance sales success and reduce the cost per customer acquisition, while improving profitability.
£6.7m
achieved in excess of revenue sales targets for a major mobile phone provider
46%
increase of average tariff value
5.2m
sales conversations held every year
How it works
1
Inbound sales
By using data, analytics and decision-making tools, we optimise the potential of sales calls so our agents can have the most appropriate conversations and make the most right type of sale based on each customer’s profile.
We focus on providing the right customer experience and creating strong brand advocacy to improve the conversion of a sale.
2
Outbound sales
With access to our compliant marketing data, insight and analytics software, we can help validate and profile targets, advise on customer contact preferences and next best actions to maximise the success of outbound sales.
And our agents are specially trained in achieving outbound sales whether its online, in person or over the phone.
4
Sales as a service
Every conversation has the potential to bring new sales or retention. Organisations that do this successfully, can reduce their costs while increasing profitability.
Using big data and analytics, we can help re-shape your service calls. From implementing CRM changes that prompt advisors with next best actions at the right stage of a service contact. Combining sales and service means you can actually improve customer satisfaction and advocacy, unlocking enabling benefits to you and your customers.
Our related insights
How can we help your business progress?
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