Improving essential public services through digital systems and performance excellence

Delivering essential public services for those most in need is at the heart of what we do. Our digital operations use technology and innovation to simplify and strengthen service delivery, seamlessly integrating with government departments, local authorities, schools, housing associations, the NHS and the emergency services.

Essential benefits for citizens affected by ill-health or disability are awarded by the Department for Work & Pensions thanks to the 20,000+ verified health assessments we are delivering every month.

Local people benefit from crucial public services thanks to the £5.4 billion in business and council tax revenues we are collecting annually through technology-enhanced payment systems.

UK citizens enjoy world-leading gas safety thanks to our registering and verifying of 135,000 engineers with Gas Safe Register.

Digital operations services

01

Revenue collection

We provide a fully managed council tax and business rates service. Our digital platforms also provide customers with a more accessible service, specifically designed for today’s modern community.

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02

Benefits management and payment

Capita is the country’s leading provider of housing benefits and council tax support services. We support over 100 local authorities across the UK and pay over £1bn in housing benefits every year.

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03

Planning and regulatory services

We can provide local authorities with immediate planning and building control resilience support. Our service is designed for local authorities who need immediate solutions and flexible service which can be switched on and off as required.

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04

Digital and customer experience

Capita helps local authorities deliver end to end digital services that transform the customer experience and make radical operational savings across customer service and back office administrative functions.

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05

Customer contact and management

Capita’s customer services solutions for local authorities are designed to provide the right contact channels for your services based on the needs of your organisation and customers.

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06

Finance and accounting

Through our financial services and use of software, we can help transform finance operations for local authorities. From supplier invoicing and debt recovery to digital invoice scanning, we can help you implement a cost effective, automated finance solution to make up to 30% worth of savings across your finance department.

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Our work

How can we help your organisation progress?

01

Digital transformation

We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation. 

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02

Government venturing

We’re partnering with government to generate value from latent assets and create sustainable new income streams to fund essential public services.

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03

Digital diagnostics

We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities, building efficiency into public systems and improve public services.

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