Lambeth Council, like many local authorities in the UK, is facing financial challenges due to increased demand for services, reduced funding, increased energy costs, welfare benefit reforms, aftermath of Covid-19, rising demand for social care services, and high inflation.
The council recognised a need to address their aged debt, which has doubled in less than 10 years, partly due to the suspension of recovery activities resulting from the Covid-19 pandemic.
In response, Lambeth Council partnered with Capita to devise a strategic approach aimed at reducing arrears and, consequently, the overall debt. The collaboration focused on:
The partnership promised multiple advantages:
The initiative yielded significant financial gains:
Find out more about Capita’s revenues and benefits services:
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