Being available 24/7 to support citizens
Our out of hours partnership at a glance
➥ The service is set up quickly, without disruption
Our current partners include:
Webinar | Overcoming the service delivery challenge together
Watch the free webinar that discusses common challenges the public sector face when delivering emergency out of hours customer support. Our clients and delivery teams also provide an overview of the Out of Hours Public Sector Partnership led by Ealing council, used by many local authorities and housing associations across the UK.
Video: Ealing Council and the out of hours service
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Read more about how the service is supporting local authorities
Providing 24/7 access to urgent help for citizens in Enfield
When Enfield Council were looking to improve the effectiveness of their emergency out of hours service, they turned to the Ealing Council and Capita out of hours partnership service.
Removing the procurement burden with the joint public sector use contract
Reducing procurement red tape with the out of hours partnership
Purchasing our service is easy and fast with the joint public sector use contract led by Ealing Council and partners. By joining the contract, you don’t have to go through a lengthy tender process to onboard the service, and we can get to work straight away.
The out of hours contract between Ealing Council and Capita allows councils to join the service without having to undertake a custom procurement exercise.