Implementing online services so residents can access public-facing services at the touch of a button
We help the public sector to deliver end-to-end digital services that transform citizen experience and make radical operational savings across customer service and back office administrative functions.
With a central focus on citizens, we work alongside your organisation’s transformation and service delivery team to co-design, provide capacity and implement digital projects. And you can utilise our digital specialists for one-off projects or for ongoing transformation.
We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
➥ savings delivered in first year through a web rationalisation project in West Sussex, plus a 14% decrease in calls to the council’s contact centre.
➥ improvement in the time taken for applicants to receive their blue badges for Southampton City Council.
➥ increase in customer digital transactions for Barnet Council after transforming the customer journey.
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