A connected Scotland

The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

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98% customer satisfaction rating for SWAN

The 2021 Customer Satisfaction Score (CSAT) for the Scottish Wide Area Network (SWAN) is an outstandingly positive 98%, confirming the stability and strength of one of Scotland’s largest public sector technology programmes.

Mel Buchanan, Managing Director for SWAN, shares her thoughts on the passion, professionalism and enduring commitment of those involved in delivering this extraordinary result.

Read Mel’s article
customer-service

We’re all connected

More than 3,000 colleagues at Capita – including many former civil servants – are working to address some of Scotland’s biggest challenges. And we’re not the only ones.

Government and citizens, businesses and customers are working with and connecting through us to accelerate Scotland’s digital and climate ambitions. You can see the results in our work with departments, agencies, councils and communities across the country. It all drives a more connected Scotland – enabling a better quality of life for millions of citizens and laying the foundations for Scotland’s future in the digital world.

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