Improving lives with efficient local government services

With the continuing pressure to do more with less, our innovative, cost-saving solutions are helping councils and other public sector organisations to be more efficient, to improve public services and to deliver safer, greener and healthier communities.

We manage revenue collection, benefits payments, building control, IT, accounting and more, increasing productivity and reducing the cost to serve. From empathetic contact centre services for vulnerable people, to welfare benefits and housing management systems, to software enabling education authorities to support children and young people, we’re helping local public services to transform citizen experience and deliver the best possible outcomes.

62m citizens

served by Capita teams in local public services

£5.4bn

in revenue collected each year

14,000

resilience hours delivered each month

Case studies

Providing homes and generating jobs through specialist planning

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Helping vital businesses survive the pandemic with efficient grants payments

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Making sure that true emergency callers get priority out of hours

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Creating better places to live with strategic design and development

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Local government solutions

01

Local government services

We manage tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – making it easier for council teams to concentrate on delivering their core services.

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02

Digital operations

We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits, in our work to keep vital public services running smoothly.

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03

Digital transformation

We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation.

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04

Local education authority software

Our market-leading software helps local authorities to manage services efficiently to deliver better outcomes for all children.

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05

Housing services

From maximising resources with streamlined asset and contractor management, to virtual support and online portals, we apply the latest technology to improve efficiency, compliance and resident experience.

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06

Revenues and benefits software

Our platform helps you administer and manage revenues and benefits more efficiently to boost collection rates and speed up the processing of benefits for vulnerable people.

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Expert spotlight

Al Murray

Al Murray

CEO, Capita Public Service

Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.

Paul Abraham

Paul Abraham

Managing Director & Client Partner, Capita Local Public Service

Paul comes from a public sector background and has spent his career transforming and improving upon the public sector in various roles, including with the Metropolitan Police and within Local Authorities, before moving to Capita in 2016. Driven by the opportunity to make a difference to people and communities, Paul works to improve resident and user experience, save money and transform services within local authorities, and the education and health sectors.

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