Improving lives with efficient local government services

Local government has long been met with a series of challenges. Councils are under pressure to do more, with less, which is impacting their reputation and ability to deliver vital services to their communities. They know they need to transform, modernise and digitise, but are limited in the resource, funding, skills and technology they need to do it.

We believe that quality public services, innovatively designed and powered by technology, are critical to delivering safer, greener and healthier communities. Capita has spent more than 30 years working with councils, relieving pressure on their limited resources by delivering a suite of solutions to improve public services and deliver savings.

We manage tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more making it easier for council teams to concentrate on core services, such as social care, parks, roads and refuse collection. Our solutions are standardised across the country, creating efficiencies and lowering costs, supported by skilled contact management services to support communities across the UK.

Helping a city's regeneration through a pioneering partnership

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Our joint venture is supporting Salford City Council in its commitment to citizens of 'a better and fairer Salford for all'.

Long before the phrase ‘Northern Powerhouse’ was coined, our partnership with Salford City Council was already in place. Together we're improving services to the people of Salford and creating a place where people want to work and live, that’s packed with opportunities for investment and growth.

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Local government solutions

Local government services

We manage tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – making it easier for council teams to concentrate on delivering their core services.

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Digital operations

We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits, in our work to keep vital public services running smoothly.

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Digital transformation

We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation. 

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How can we help your organisation progress?