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Driving the future of connected transport
Transport providers are working hard to make every journey safer, simpler and more sustainable. From managing emissions and improving passenger experience to modernising infrastructure and meeting net zero goals, the challenge is complex and constant.
At Capita, we help deliver transport systems that work better for everyone. Our teams bring together people, technology and insight to improve customer experience, strengthen operations and support the transition to cleaner travel. We manage the world’s largest Ultra Low Emission Zone, design smarter ticketing and data systems, and help transport providers use automation and AI to make faster, more informed decisions.
As partners to government, regulators and operators, we focus on what matters most - reliable services, connected communities and a transport network ready for the future.
In numbers
100 m
Enabling London Underground passenger journeys every month through improved data connectivity.
44%
reduction in nitrous oxide (NOx) emissions within two years.
75%
early compliance rate achieved for the Ultra Low Emission Zone.
12,000
payments processed daily for non-compliant vehicles.
100,000
vehicles monitored in London each day.
Our key services
We help transport organisations deliver better journeys, improve performance and build a more sustainable future by connecting people, insight and innovation across every part of the system.
Delivering social value that travels further
Guided by our responsible business strategy, we focus on driving measurable social value, from creating career pathways and apprenticeships to strengthening regional supply chains and reducing carbon across the transport network.
Our impact so far:
- £4.8m invested in local communities.
- 92% of supply chain partners are small, medium, micro or sole traders.
- 42% reduction in carbon emissions on our journey to net zero.
- 21,000 volunteer hours donated to community causes.
See our wider responsible business approach:
A proven track record
Insights and trends
Our partnerships
We work with trusted industry and technology leaders to deliver innovation, resilience and scalability across government services.
Some of our key partners include:
Our industry leads
Gavin Dunkley
Managing Director of Transport, Capita
Gavin Dunkley
Managing Director of Transport, Capita
Gavin plays a pivotal role in overseeing key initiatives such as the Congestion Charge and the Ultra Low Emission Zone (ULEZ) in London. These programmes are instrumental in reducing traffic congestion and improving air quality in the city. Under his leadership, Capita has successfully expanded the ULEZ, significantly contributing to the reduction of harmful emissions and promoting sustainable urban mobility.
Robert Pearl
Central Government and Market Development Director, Capita
Robert Pearl
Central Government and Market Development Director, Capita