Transforming transport programmes with innovation
Enhancing passenger experience
Our driving force is to provide the best possible experience for the UK traveller whilst having a positive impact on both the environment and the economy. This includes partnerships with organisations such as Network Rail, National Highways, Transport for London (TfL) and National Air Traffic Services (NATS)
Improving the availability of the UK's rail infrastructure
We've been providing expertise to Network Rail to understand what's likely to go wrong and when, and what the impact will be, so we can intervene to prevent impacts to train services country wide.
Keeping passengers informed and connected
We’ve designed and delivered smart scheduling programmes and services - such as Wi-Fi – to connect 100,000 people a day on the London Underground.
Supporting communities with cleaner air and creating jobs
We recruited 700 people in the West Midlands to support the expansion of Transport for London’s Ultra Low Emission Zone, helping to reduce carbon emissions in London whilst strengthening the regional economy in the West Midlands.
Our transport expertise
Changing citizen behaviours successfully for healthier outcomes
Why community engagement is a prerequisite for achieving sustainability and what Capita is doing to support this by putting people at the heart of its vision and operations.
Services to enhance passenger experience
From improving communications to make it easier to plan journeys, to helping you play your part in creating healthier communities and a more sustainable planet by reducing pollution, we take pride in turning public policy into action:
Learning & development
We help you improve passenger experience by developing a learning strategy that creates better outcomes for your organisation, employees and passengers. We’ll then support you and your workforce to deliver this with compelling learning content, technology and data.
Providing customer service solutions for some of the UK’s biggest companies - from running entire contact centres to assisting existing teams - we’re helping not just with day to day enquiries but with tailor-made solutions for handling complaints.
Services to help you improve efficiency and reduce costs
We're one of the UK’s largest providers of strategic and tactical procurement services with a global delivery platform, designing and delivering innovative, flexible procurement solutions that help our transport clients manage and improve their supply chain.
Technology services to help you stay ahead
Our field, on-site, remote monitoring and project services give you access to a pool of specialist IT resources to keep your organisation running. We support the ongoing health and maintenance of your IT estate and, if there is an issue, local engineers are on hand to respond quickly.