Discover how we’re making a difference to businesses, government and communities every day.
We draw on our practical experience to provide consulting and professional services, and digitally enabled services and solutions to create value and better outcomes, giving time back to the clients we work with so they can focus on what they do best.
Consulting - we work collaboratively with clients as partners, drawing on our practical experience and delivering solutions to:
- Proactively identify opportunities within client businesses
- Generate forward-looking insights by analysing, researching and debating trends and data
- Support the design and implementation of better solutions for clients
- Maximise opportunities across Capita, driving pipeline and creating pull-through revenue.
Transforming - we create innovative solutions to transform businesses and services to:
- Improve process quality, reliability and efficiency
- Help reduce risk and cost
- Create new opportunities for clients
- Allow clients to focus on what they do best.
Delivering - we provide software and networks, and digitally-enabled services and operations to:
- Help simplify clients’ services
- Assist better decision making
- Contribute to process acceleration
- Improve end-customer experience.
We operate across three divisions – Public Service, Experience and Portfolio – in the UK, Europe, India and South Africa:
Capita Public Service division
We’re the number one strategic supplier of business process services (BPS) and technology services to the UK Government. Public Service is structured across five market verticals: education and learning; local public services; health and welfare; defence, fire and security; and justice, central government and transport; as well as the non-consolidated Smart DCC subsidiary.
Capita Experience division
We’re the UK’s leading customer experience business with a blue chip client base, designing, transforming and delivering high quality customer service across telecoms, media and technology, financial services and other multi-industry areas.
Capita Portfolio division
This represents our expanded portfolio of valuable but non-core businesses focused on services and solutions across people, property, technology, software, business solutions, travel and FERA - the international centre of agricultural excellence.
Every day we help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting edge technologies that allow them to focus on what they do best and make peoples’ lives easier and simpler.
We create better outcomes for :
- our people – by providing an environment in which they can thrive and develop
- clients and customers – by delivering solutions, transforming businesses and services, and by delighting them
- suppliers and partners – by treating them fairly and encouraging them to deliver
- investors - by delivering improving returns
- society – by acting as a responsible business for the communities we serve.
For example, we…
…run London’s congestion charge and ultra-low emission zones on behalf of Transport for London
…help the British Army attract, source and select its officers and soldiers.
…administer the Teachers’ Pension Scheme for the Department for Education.
Our purpose: people
Protecting human rights
Our systems, policies and processes are set up to identify any potential instances of exploitation and, if found, to eradicate this from our business and supply chain. We want everyone who works for us to benefit from a working environment in which their human rights are respected. Anyone we do business with must also uphold these principles.
Collaboration with wider partners
In addition to our supply chain, we also recognise that there are risks in relation to modern slavery and human trafficking outside of our core stakeholder groups which is why we work closely with other partners such as recruitment agencies and trade unions.
Operating fairly
We want to work with suppliers who share our values as we, in turn, treat them fairly and pay promptly. We’re committed to supporting more small and medium-sized businesses, and to increasing supply chain diversity and resilience. We benchmark ourselves against external indices and were the first business to be accredited by the Good Business Charter in 2020.
Our purpose: environment and sustainability
Our net zero roadmap
Underpinned by scientific targets, we’ve set out an ambitious roadmap to take us to net zero by 2035. These challenging targets are in line with global ambitions to limit warming to 1.5° and are strengthened by being linked to executive pay from 2022.
Reaching net zero by 2025
Our three phased approach is for us to reach operational net zero by 2025; operational and business travel net zero by 2030; and full net zero by 2035 including our supply chain, way ahead of the UK Government target of 2050.
How we’ll achieve this
We’ll achieve this by: reducing business travel emissions by 75% by 2030; transitioning our fleet to EV by 2032; moving to renewable power wherever available; continuing with building efficiency initiatives; and requiring our suppliers to meet set criteria.
The events of recent years have shown the importance of organisations – in the private and public sector alike – becoming agile enough to adapt, being resilient to change and efficient enough to ensure they can focus on the delivery of their core business. Those areas are exactly where our expertise lies and why our services and solutions represent an important, powerful pivot for the future:
Market expertise
We have deep understanding of our clients and their markets, for example in customer engagement, government services and technology solutions.~
Technological resources
We offer technology-led, digitally-enabled services and solutions. We’re investing in digital and software development, partnering with global technology leaders.
Client relationships
We form longstanding partnerships with a wide range of clients, from blue chip businesses to the public sector, to transform their organisations by delivering insight and innovative solutions.
Our people
We’re a people-focused business, built around our 52,000 skilled and committed employees who have deep understanding of clients’ markets and needs.
International infrastructure
Our international delivery platform includes more than 18,000 people providing technology solutions and customer engagement services, principally in Europe, India and South Africa.
Our strategy for future growth is to create a simpler, stronger and more successful business which drives sustainable organic revenue growth and free cash flow. We’re focusing on winning more of the right work, extending debt maturities, investing in our asset base, technology and people, improving cash generation and reducing net debt with Portfolio disposals. With our strategy inflecting to revenue growth, whilst we continue to be innovative and creative, we expect to deliver positive sustainable free cash flow in 2022.
Adjusted Revenue
FY21: £3,008.5m
FY20: £2,995.5m
Adjusted Profit before Tax
FY21: £93.5m
FY20: £5.4m
Adjusted free cash flow
FY21: £78.1m
FY20: £170.3m
Net debt
FY21: £879.8m
FY20: £1,077.1m
Results, reports and presentations
See our full and half-year financial information, results statements, presentations and annual reports.
Year in review
Find a summary of our 2021 performance and an update on our strategy and transformation plan.
Share price centre
Information about share prices, including our share price table, monitor and calculator.