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Capita plays an integral role in society, making a difference to millions of people every day.
We combine deep human expertise, AI and technology to transform delivery of complex government and business processes at scale.
We’re a trusted, long-term partner
With deep expertise built over 40 years, we’re trusted to deliver business-critical processes for the public and private sector, from recruiting and training the UK’s armed forces to managing national infrastructure programmes and pension administration.
AI first movers
We’re leading a human-centric AI revolution in the business process outsourcing space. Through our partnerships with hyperscalers such as Microsoft, AWS, Salesforce, and Service Now, we're launching AI products and bespoke solutions that meet growing demand for advanced analytics, insights and automation.
Our Capita AI Catalyst Lab is driving this revolution from within, enabling our people to shape how agentic AI enhances their expertise and increases productivity both internally and externally.
About Capita
Building sales pipeline of higher technology opportunities
30% increase in productivity for users of our generative AI contact centre platform, powered by Amazon Connect
Using ourselves as customer zero for productivity improvements
A financially resilient and disciplined operator
We are building a leaner and stronger business through our transformation programme – reducing our cost to serve, increasing our productivity and efficiency of delivery to enhance our competitiveness.
Our cost savings programme is creating capacity to invest, underpinned by stable long-term revenues, a disciplined cost base, and AI-driven productivity gains. Our focus on efficiency and sales effectiveness is also driving a stronger order book.
Responsible business
We create long-term value by embedding responsible business across how we operate, deliver services and grow our business.
As a business powered by people, we foster a safe, diverse and inclusive culture where colleagues can thrive, supported by targeted upskilling and future-focused capability building. We also work to maximise the social value created through our services, delivering meaningful impact for customers and communities alongside commercial performance.
Our environmental priorities are an important part of our responsible business approach, helping us reduce our impact on our planet, strengthen climate resilience and support the transition to a low-carbon economy. Capita has reduced its carbon footprint by 55% since 2019 and is delivering against its Low Carbon Transition Plan to drive further emissions reductions across operations and the value chain. Climate-related risks and opportunities are embedded within our enterprise risk management and strategy, supporting long-term resilience. We have SBTi-validated near and long-term targets to reach net zero greenhouse gas emissions by 2045.
We underpin our approach to responsible business with strong governance, embedding clear accountability, robust risk management and ethical decision-making across the business and supply chain, ensuring we operate responsibly, securely and with integrity, including in the use of data and AI.
Key statistics
Gold
TIDE (Talent Inclusion and Diversity Evaluation) Award
£2.1m
community investment with apprenticeship levy donation in 2025
97%
compliance with the Government’s Modern Slavery Assessment Tool
55%
reduction in carbon footprint across Scope 1, 2 and 3 market-based emissions since our 2019 baseline
63%
of relevant supplier spend covered by science-based targets, exceeding Capita’s 2025 target of 50%
2045
we have a SBTi-validated net zero target for 2045 covering greenhouse gas emissions across Capita’s value chain
Latest news
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NewsCapita and Trustmarque Ultima announce new three-year partnership
Capita and Trustmarque Ultima have signed a three-year strategic partnership to provide a broader range of technology, AI, cloud and cybersecurity services.
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NewsAppointment of Joint Corporate Brokers
Capita announces the appointment of Canaccord Genuity Limited and Singer Capital Markets as Joint Corporate Brokers alongside existing Corporate Broker, RBC Capital Markets.
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NewsCapita expands route to market for cloud and digital services through G-Cloud 15 framework
Capita plc has been appointed to the UK Government's G-Cloud 15 framework, strengthening its route to market for its cloud and digital services across the public sector.
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