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Capita plays an integral role in society, making a difference to millions of people every day.
We combine deep human expertise, AI and technology to transform delivery of complex government and business processes at scale.
We’re a trusted, long-term partner
With deep expertise built over 40 years, we’re trusted to deliver business-critical processes for the public and private sector, from recruiting and training the UK’s armed forces to managing national infrastructure programmes and pension administration.
We deliver services across our four divisions:
- Public Service (62% of Group revenue*)
- Contact Centre (24% of Group revenue*)
- Pension Solutions (7% of Group revenue*)
- Regulated Services (7% of Group revenue*)
*As at 30 June 2025.
#1
Capita Public Service is the number one strategic supplier of Software and IT Services and business process services to the UK Government*
#1
Capita Contact Centre is one of Europe’s leading customer experience businesses with a top three market share across EMEA**
92%
Group contract renewal rate (2024)
77%
of revenue derived from long-term contracts (2024)
* TechMarketView
** NelsonHall
AI first movers
We’re leading a human-centric AI revolution in the business process outsourcing space. Through our partnerships with hyperscalers such as Microsoft, AWS, Salesforce, and Service Now, we're launching AI products and bespoke solutions that meet growing demand for advanced analytics, insights and automation.
Our Capita AI Catalyst Lab is driving this revolution from within, enabling our people to shape how agentic AI enhances their expertise and increases productivity both internally and externally.
About Capita
- Building sales pipeline of higher technology opportunities
- 30% increase in productivity for users of our generative AI contact centre platform, powered by Amazon Connect
- Using Capita as customer zero for productivity improvements
- Over 15% reduction in average call handling time for Southern Water through our agentic customer experience toolkit AgentSuite
- 200 internal use cases launched within first four months of AI Catalyst Lab
A financially resilient and disciplined operator
We are building a leaner and stronger business through our transformation programme – reducing our cost to serve, increasing our productivity and efficiency of delivery to enhance our competitiveness.
Our cost savings programme is creating capacity to invest, underpinned by stable long-term revenues, a disciplined cost base, and AI-driven productivity gains. Our focus on efficiency and sales effectiveness is also driving a stronger order book.
£11bn+
sales pipeline, almost half relating to high-tech / gen AI opportunities
£250m
in cost savings to be delivered by December 2025
90%+
achievement of Group-wide KPIs (2024)
Responsible business
We aim to unlock the significant social value that we create through our services to build a sustainable business that generates cash-backed profits and delivers to all stakeholders.
As a business powered by people, we’re dedicated to promoting a diverse, inclusive culture and upskilling our colleagues, including through our Data & AI academy.
We have set ourselves near-term and long-term science-based targets towards our goal of becoming a net zero organisation by 2045. And we ground our Responsible Business strategy in a commitment to operate ethically, responsibly and securely, including in the realm of AI.
Key statistics
2045
net zero target against 2019 baseline
A-
CDP (Carbon Disclosure Project) score (2024)
4
years and counting of climate-risk reporting to TCFD recommendations
48%
of managers are women and 12% are from ethnic minorities
25%
ethnic minority representation on the Board (2024)
#36
on Forbes Global list of top employers for women (2024)
