We combine deep human expertise, AI and technology to transform delivery of complex government and business processes at scale.
With deep expertise built over 40 years, we’re trusted to deliver business-critical processes for the public and private sector, from recruiting and training the UK’s armed forces to managing national infrastructure programmes and pension administration.
*As at 30 June 2025.
Capita Public Service is the number one strategic supplier of Software and IT Services and business process services to the UK Government*
Capita Contact Centre is one of Europe’s leading customer experience businesses with a top three market share across EMEA**
Group contract renewal rate (2024)
of revenue derived from long-term contracts (2024)
* TechMarketView
** NelsonHall
We’re leading a human-centric AI revolution in the business process outsourcing space. Through our partnerships with hyperscalers such as Microsoft, AWS, Salesforce, and Service Now, we're launching AI products and bespoke solutions that meet growing demand for advanced analytics, insights and automation.
Our Capita AI Catalyst Lab is driving this revolution from within, enabling our people to shape how agentic AI enhances their expertise and increases productivity both internally and externally.
We are building a leaner and stronger business through our transformation programme – reducing our cost to serve, increasing our productivity and efficiency of delivery to enhance our competitiveness.
sales pipeline, almost half relating to high-tech / gen AI opportunities
in cost savings to be delivered by December 2025
achievement of Group-wide KPIs (2024)
We aim to unlock the significant social value that we create through our services to build a sustainable business that generates cash-backed profits and delivers to all stakeholders.
As a business powered by people, we’re dedicated to promoting a diverse, inclusive culture and upskilling our colleagues, including through our Data & AI academy.
We have set ourselves near-term and long-term science-based targets towards our goal of becoming a net zero organisation by 2045. And we ground our Responsible Business strategy in a commitment to operate ethically, responsibly and securely, including in the realm of AI.
net zero target against 2019 baseline
CDP (Carbon Disclosure Project) score (2024)
years and counting of climate-risk reporting to TCFD recommendations
of managers are women and 12% are from ethnic minorities
ethnic minority representation on the Board (2024)
on Forbes Global list of top employers for women (2024)
Capita has secured a new contract with Emovis, a leading provider of electronic toll payment solutions, to deliver print and fulfilment services related to the Dartford Crossing.
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Update from Catherine Little CB, Civil Service Chief Operating Officer, and Adolfo Hernandez, Capita CEO, to address issues affecting CSPS members.
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Capita provides an update for Civil Service Pensions Scheme (CSPS) members on service delivery.
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