In March 2023, Capita was awarded a new contract to deliver a programme of practical support to promote flexible working practices in Multi-Academy Trusts (MATs) and schools across England. As part of the programme, the Department for Education (DfE) has now appointed Flexible Working Ambassador Multi-Academy Trusts and Schools (FWAMS) to support school leaders to implement and embed flexible working in their schools.

The FWAMS will offer practical advice on overcoming common challenges such as timetabling and budgeting, as well as highlighting the importance of ‘flexible hiring’ and providing support on designing a flexible working policy. Bespoke support will be available to leaders in MATs, mainstream primary and secondary schools, special schools and alternative provision/pupil referral unit settings. 

FWAMS will build on the work of a previous cohort of ambassadors appointed by the Department. Participants from the previous programme reported increased understanding of flexible working and feeling more equipped with the skills and knowledge to implement it.

The FWAMS appointed are:

  School or trust


Abbey School of Nexus Multi-Academy Trust

Special schools

Charles Dickens Primary School of London South Teaching School


Harrogate Grammar School of Red Kite Learning Trust

Yorkshire and the Humber

Malmesbury School of The Athelstan Trust

South West

Ormiston South Parade Academy of Ormiston Academies Trust

North West

Thomas Gainsborough School of Unity Schools Partnership

East of England

Upton Court Grammar School of Pioneer Educational Trust

South East


We do not yet have a named FWAMS in every region but we are working on plans to secure full coverage. In the meantime, regardless of location or specialism, those needing support should contact our delivery provider, Capita, directly via their website. They will be working to ensure that requests are dealt with, and appropriate support offered.

Capita will work with the ambassador MATs and schools to deliver support to schools and trusts to help implement flexible working practices. This includes a national programme of free workshops and webinars, with the first webinar scheduled to take place on the 29th of June, titled: Why Flexible Working is a priority now. 

Webinar and resource topics will include, amongst others, implementing flexible working, promoting diversity in the workforce and co‑leadership and job sharing. These will be brought to life by best practice examples and case studies.

Jayne Thorpe, Capita said:

“We are delighted to launch this programme, funded by the Department for Education. It is inspiring to be involved in a programme that offers the education sector the support and guidance to make flexible working more accessible for all staff. We are excited to work alongside the appointed FWAMS to achieve this.”

Supporting schools to implement flexible working is a key pillar of the Department for Education (DfE)’s strategy to recruit new teachers and help retain the existing workforce, with the aim of modernising working conditions and offering a range of working patterns that better suit teachers and leaders, improve staff wellbeing, and create a more diverse teacher and leader workforce.

For more information, to access resources or register for a free webinar visit


About Capita plc

Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at:

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