A new report issued by the London Fire Brigade has confirmed that the Brigade is reaching incidents more quickly since they introduced a new 999 mobilising system – VISION DS – provided by Capita Secure Solutions and Services.

London Fire Brigade’s report, ‘Fire Facts’, states that the average attendance time for both the first and the second fire engine to get to an incident in 2018 is 19 seconds faster than in 2015.

Supporting the concept of dynamic mobilising, Capita’s VISION DS uses the very latest technology to guide control room operators to mobilise fire engines to emergencies according to their proximity to incidents. The statistics issued in the ‘Fire Facts’ report show the improvement in response times since the Brigade implemented Capita’s VISION system in 2015.

In 2018, the average attendance time for the first fire engine to get to an incident in the capital was 5 minutes 14 seconds whilst the average attendance time for a second fire engine to reach the scene for the same period is 6 minutes 33 seconds. These average attendance times fall well within the target times of 6 minutes for the first fire engine, and 8 minutes for the second fire engine to arrive.

Assistant Commissioner for Brigade Control and Mobilising, Jonathan Smith said: “We’re committed to getting to all emergencies as quickly as possible and our new mobilising system is helping us to locate the nearest fire engines so we can help those in need faster. The technological advances we’ve made since the 999 system was set up in 1937 is vast but the improvements are also down to our fantastic staff. The Brigade’s control centre took over 179,000 calls last year and without their tireless dedication, calmness and unflappable resolve the fire engines would never make it out of the door.”

Emergency Services

Public safety

Saving lives with live streaming

We're helping the US emergency services to save lives by giving them a clear view of any accident scene.

“We’re proud that the innovative technology featured in our VISION DS software is helping the London Fire Brigade to protect lives. Crucial seconds – and, in some cases, minutes – are gained by ensuring control room operators have clear, up to date information, such as travel times and the nearest available appliances. They can then mobilise the most effective resources and minimise deployment times, ensuring crews and pumps are on the ground as soon as possible.” George Greig, Chief Delivery Officer at Capita Secure Solutions and Services

What makes VISION DS different?

Capita’s VISION DS technology provides operators with a concise recommendation of the most appropriate resources to despatch to an incident. The system uses a routing algorithm which analyses current resource utilisation and the nature of the incident, taking into account vehicle location (AVLS) and journey times. This is displayed via a visually appealing dashboard including mapping, histograms with arrival timings, and crucial information about the appliance status, the officer in charge and more, all provided via automation technology as soon as an address is entered.

Because the system can tell whether those appliances are in a home station or out on the road, VISION also supports deployment with more efficient communications by calculating the best way to get the message to the crew, for example whether the alert goes off at the station or is displayed on the mobile data terminal of an appliance already on the road.

Find out more about VISION DS.

Discover more


Public safety

Every day we're supporting emergency service providers to do one of the most important jobs in the world. 

Find out more

Critical communication

Delivering critical services depends on critical communications requiring resilience, security, multiple channels and integration.

Find out more

Central government

We’re a vital strategic partner to government, delivering technology-enabled services to create better outcomes for citizens and communities.

Find out more

More of our news

Fire fighters training

Company news

Capita to invest in fire-fighting capabilities after signing new fire and rescue service contract with Ministry of Defence

Fire engine

Company news

Capita to deliver shared command and control services for Surrey and West Sussex Fire and Rescue Services

Company news

The Police Service of Northern Ireland selects Capita to deliver its new command and control system

Company news

Gwent Police is the first force to trial Capita’s 999eye emergency smartphone solution