Insights & News page
From insight to implementation
This is your hub for fresh insights, impactful case studies, and the latest news shaping our work across industries. Discover how we’re turning bold thinking into real-world solutions, and stay informed on the trends, innovations, and stories driving transformation.
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Statement regarding the National Audit Office review of Civil Service Pension Scheme administration
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Capita and Trustmarque Ultima announce new three-year partnership
NewsCapita and Trustmarque Ultima announce new three-year partnership
Capita and Trustmarque Ultima have signed a three-year strategic partnership to provide a broader range of technology, AI, cloud and cybersecurity services.
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Appointment of Joint Corporate Brokers
NewsAppointment of Joint Corporate Brokers
Capita announces the appointment of Canaccord Genuity Limited and Singer Capital Markets as Joint Corporate Brokers alongside existing Corporate Broker, RBC Capital Markets.
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Three lessons from governing Agentic AI at scale
InsightsThree lessons from governing Agentic AI at scale
Capita shares three lessons from scaling Agentic AI: build in governance, create visibility and orchestrate AI effectively to deliver value.
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Capita expands route to market for cloud and digital services through G-Cloud 15 framework
NewsCapita expands route to market for cloud and digital services through G-Cloud 15 framework
Capita plc has been appointed to the UK Government's G-Cloud 15 framework, strengthening its route to market for its cloud and digital services across the public sector.
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Capita secures public sector contact services contract worth up to £31m with UKHSA
NewsCapita secures public sector contact services contract worth up to £31m with UKHSA
Capita has secured a contract with the UK Health Security Agency for omnichannel contact centre services, supporting UKHSA and the Department of Health and Social Care.
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Half Year Results 2026
NewsHalf Year Results 2026
Capita announces half year financial results for 2026, reporting continued strategic progress and in line full year financial performance guidance.
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Capita secures five-year extension to TfL Road User Charging contracts
NewsCapita secures five-year extension to TfL Road User Charging contracts
Capita announces that it has secured a five-year extension for its two Transport for London (TfL) Road User Charging contracts.
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Completion of private sector contact centre disposal
NewsCompletion of private sector contact centre disposal
Capita plc today announces that post market close on 31 July 2026 it completed the sale of its private sector contact centre business to Inspirit Capital.
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Proving the value of Databricks Genie, starting in Finance
Case studiesProving the value of Databricks Genie, starting in Finance
As a Databricks Partner, Capita is proving Databricks Genie as “customer zero”, using the Databricks Data Intelligence Platform to turn trusted enterprise data into fast, clear insight.
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From firefighting to flow
InsightsFrom firefighting to flow
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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The productivity trap
InsightsThe productivity trap
Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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