This is your hub for fresh insights, impactful case studies, and the latest news shaping our work across industries. Discover how we’re turning bold thinking into real-world solutions, and stay informed on the trends, innovations, and stories driving transformation.
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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How AI improves public services through clearer, faster and more consistent citizen experiences, building trust through reliable, joined up support
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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In this article we consider the pressure on public services and how service design is crucial to understand where capacity is lost.
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Capita announces it will help deliver training services for the British Army’s Collective Training System (ACTS), as part of the Omnia Training consortium led by Raytheon UK.
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Capita provides a further update on the Group’s performance in 2026, an update on the Civil Service Pension Scheme contract, and 2025 proforma financial data.
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Capita notes that Ofgem has concluded its investigation into Smart DCC’s procurement practices. Smart DCC has agreed to pay £200k into the Ofgem Voluntary Redress Fund.
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Capita notes the Ministerial Statement made on 6 July 2026 by the Paymaster General regarding Capita’s administration of the Civil Service Pension Scheme contract.
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Capita achieves Snowflake Select Partner status, strengthening AI Data Cloud, data analytics and AI-enabled services across sectors.
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Capita has launched the Forward Deployed Orchestrator™ (FDO), a new operating model designed to help organisations turn AI investment into measurable operational results in the middle and back office.
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