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Capita Experience appoints four new client partners to expand financial services offering

Capita
Capita Experience, part of Capita plc, has appointed four new client partners within its financial services business for motor finance, mortgages, retail banking, and fintech.
3 Mins read
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Capita wins customer support contract with ScottishPower

Capita
Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.
3 Mins read
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Capita Pension Solutions and Intellica partner on data analysis ahead of pensions dashboard launch

Capita
Capita Pension Solutions and Intellica have extended their existing partnership to include data analysis for the forthcoming pensions dashboard. This follows the successful delivery of their market-leading data analysis solutions for pension schemes.
3 Mins read
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Capita signs contract with HMRC to provide contact centre analytics

Capita announces today it has signed a new contract with Her Majesty’s Revenue and Customs (HMRC) to provide voice analytics and quality management services for HMRC to use in its contact centres.
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Capita secures £27m contract extension with Central London Community Healthcare NHS Trust

Capita secures £27m contract extension with Central London Community Healthcare NHS Trust
2 mins read
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Capita improves customer experience with new digitally augmented real-time voice analytics

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.
2 mins read
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