Skip to main content
Home
  • What we do
    • Central government
      • Central government (home)
      • Procurement services
      • Justice and policing
      • Achieving net zero
      • Customer communications & digital services
      • Transport
      • Boosting productivity
      • Government venturing
      • Intelligent automation
      • Public services procurement frameworks
      • Workforce development
    • Local government
      • Local government (home)
      • Building resilient services
      • Enhancing citizen experience
      • Place and public infrastructure
      • Procurement services
      • Public service procurement frameworks
      • Revenues and benefits
      • Workforce development
    • Customer experience
      • Customer experience (home)
      • End-to-end customer management
      • Sales
      • Collections payment services
      • CX services in Ireland
      • CX services in Germany
      • CX services in Switzerland
    • Artificial intelligence
      • Artificial intelligence (home)
      • Our AI solutions
      • AI and our people
      • Our hyperscaler partnerships
      • AI insights and thought leadership
      • Using AI responsibly
    • Defence
      • Defence (home)
      • Training and people development
      • Data transformation
      • Data science and AI
    • Education
      • Education sector services
      • Early career framework
    • Health
      • Health (home)
      • Better experiences
      • Customer communications & digital services
      • Effective operational delivery
      • Property and infrastructure
      • Procurement services
      • Skilled, engaged and empowered people
    • Pensions
      • Pensions (home)
      • Pensions administration and software
      • Pensions consulting services
      • Pensions data solutions
    • Private sector
      • Telco & media
      • Financial services
      • Utilities
      • Retail
    • Workforce development
      • Workforce development (home)
      • Managed learning services
      • Rapid scalable learning
      • Transformational learning

      Featured insights

      Transforming public sector estates for financial sustainability
      Explore how strategic estate management helps the public sector cut costs, boost efficiency, and build long-term financial resilience across vital services.
      Read more
      Revive the financial services experience through smarter customer journeys
      We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.
      Read more
      View more
  • Insights & news
    • Insights
    • Case studies
    • Events
    • Newsroom
    • Climate change hub
    • Investor news & events

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
  • About us
    • About Capita
    • About the Board
    • Executive Team
    • Climate change hub
    • Code of Conduct, policies and principles
    • Responsible business
    • Contact us

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
  • Careers
    • Careers at Capita
    • Life at Capita
      • Life at Capita (home)
      • Learning & development
      • Diversity and inclusion
      • Wellbeing
    • Explore our opportunities
      • Our opportunities (home)
      • Actuaries
      • Consulting and transformation
      • Customer service
      • Corporate functions
      • Defence and emergency services
      • Education
      • Engineering & built environment
      • Growth & sales
      • Health Assessment Advisory Service
      • Pensions
      • Projects & change
      • Technology & software
    • Military service leavers
    • Contact us
    • FAQs
    • Hear from our people
    • Our locations
    • Search for a role

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
  • Investors
    • Investor centre
    • Why invest in Capita
    • Analyst consensus
    • Results, reports & presentations
    • Investor news, events & alerts
    • Shareholder information 
    • Corporate governance
    • Share price centre
    • Year in review

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
Accessibility AA

Search by keywords and/or using the filtering options

Newsroom

Newsroom

  • Home
  • Newsroom

Search by keywords and/or using the filtering options

Industry
Topic
Digital & technology
Clear filter

Showing 94 search results

customer-service-867405528-800x600.png

Central government

Critical national infrastructure

Public services

Corporate information

Digital & technology

Smart cities

Social value

Company news

Public sector workers give Scottish Wide Area Network record high satisfaction score

Capita
The Scottish Wide Area Network (SWAN) has been given a record high satisfaction score for 2021, with 98% of public sector respondents saying they are satisfied with the network compared to 94% in 2020.
28/02/2022
4 Mins read
News
Man using laptop

Central government

Education

Corporate information

Digital & technology

Social value

Company news

Capita and Microsoft join forces to put 20,000 Surface laptops in the hands of Northern Ireland’s teachers

Capita and Microsoft join forces to put 20,000 Surface laptops in the hands of Northern Ireland’s teachers as part of a major contract with Northern Ireland’s Education Authority
21/01/2022
News
Selborne army 800*600 .jpg

Central government

Defence

Corporate information

Digital & technology

Company news

Team Fisher takes over simulator support and maintenance in latest Royal Navy training transformation milestone

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has started 2022 by meeting its latest milestone in its 12-year programme to transform and modernise the Royal Navy’s shore-based training across 16 sites.
12/01/2022
News
using-laptop

Advisory services

Central government

Charities

Consumer electronics

Critical national infrastructure

Defence

Education

Employability

Health

Housing

Insurance

Justice & policing

Local government

Mortgages

Pensions industry

Public services

Retail

Retail banking

Telecoms, media & tech

Transport

Travel & leisure

Utilities

Water

Welfare

Artificial intelligence

Corporate information

Digital & technology

Capita launches Avatar web chat technology

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.
01/12/2021
News
Hospital health professional

Health

Corporate information

Digital & technology

Company news

Capita integrates healthcare content into Microsoft’s Azure Health Bot platform

Capita Healthcare Decisions today announces a partnership with Microsoft that will see the integration of its clinical content into Azure Health Bot, part of Microsoft’s Health Cloud platform.
17/11/2021
News
Laptop displaying filtered software dashboard

Advisory services

Central government

Charities

Consumer electronics

Critical national infrastructure

Defence

Education

Employability

Health

Housing

Insurance

Justice & policing

Local government

Mortgages

Pensions industry

Public services

Retail

Retail banking

Telecoms, media & tech

Transport

Travel & leisure

Utilities

Water

Welfare

Corporate information

Digital & technology

Learning & development

Capita joins forces with Filtered to scale content intelligence and smart skill building for employees

Capita joins forces with Filtered to scale content intelligence and smart skill building for employees.
20/07/2021
2mins
News

Pagination

  • First page « First
  • Previous page ‹ Previous
  • …
  • Page 2
  • Page 3
  • Current page 4
  • Page 5
  • Page 6
  • …
  • Next page Next ›
  • Last page Last »
Home

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

Footer Menu

Who we are

  • About Capita
  • Newsroom
  • Contact us

Quick links

  • Careers
  • Investors
  • Responsible business
  • Speak Up

Legal

  • Legal notice
  • Privacy notice
  • Purchase terms
  • Cookies
  • Accessibility
  • Modern Slavery Act

Follow us

© 2025 Copyright Capita plc. All Rights Reserved.

Privacy Policy  |  Legal

Scroll Top

Breadcrumb

  1. Home
  2. Newsroom