Skip to main content
Home
  • What we do
    • Central government
      • Central government (home)
      • Procurement services
      • Justice and policing
      • Customer communications & digital services
      • Transport
      • Boosting productivity
      • Government venturing
      • Intelligent automation
      • Public services procurement frameworks
      • Workforce development
    • Local government
      • Local government (home)
      • Building resilient services
      • Enhancing citizen experience
      • Place and public infrastructure
      • Procurement services
      • Public service procurement frameworks
      • Revenues and benefits
      • Workforce development
    • Customer experience
      • Customer experience (home)
      • End-to-end customer management
      • Sales
      • Collections payment services
      • CX services in Ireland
      • CX services in Germany
      • CX services in Switzerland
    • Artificial intelligence
      • Artificial intelligence (home)
      • Our AI solutions
      • AI and our people
      • Our hyperscaler partnerships
      • AI insights and thought leadership
      • Using AI responsibly
    • Defence
      • Defence (home)
      • Training and people development
      • Data transformation
      • Data science and AI
    • Education
      • Education sector services
      • Early career framework
    • Health
      • Health (home)
      • Better experiences
      • Customer communications & digital services
      • Effective operational delivery
      • Property and infrastructure
      • Procurement services
      • Skilled, engaged and empowered people
    • Pensions
      • Pensions (home)
      • Pensions administration and software
      • Pensions consulting services
      • Pensions data solutions
    • Private sector
      • Telco & media
      • Financial services
      • Utilities
      • Retail
    • Workforce development
      • Workforce development (home)
      • Managed learning services
      • Rapid scalable learning
      • Transformational learning

      Featured insights

      AI is fast, but is it fair? How leaders can tackle bias by design
      We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation.
      Read more
      Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip
      The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez.
      Read more
      View more
  • Insights & news
    • Insights
    • Case studies
    • Events
    • Newsroom
    • Climate change hub
    • Investor news & events

      Featured news

      Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience
      Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      View more
  • About us
    • About Capita
    • About the Board
    • Executive Team
    • Climate change hub
    • Code of Conduct, policies and principles
    • Responsible business
    • Contact us

      Featured news

      Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience
      Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      View more
  • Careers
    • Careers at Capita
    • Life at Capita
      • Life at Capita (home)
      • Learning & development
      • Diversity and inclusion
      • Wellbeing
    • Explore our opportunities
      • Our opportunities (home)
      • Actuaries
      • Consulting and transformation
      • Customer service
      • Corporate functions
      • Defence and emergency services
      • Education
      • Engineering & built environment
      • Growth & sales
      • Health Assessment Advisory Service
      • Pensions
      • Projects & change
      • Technology & software
    • Military service leavers
    • Contact us
    • FAQs
    • Hear from our people
    • Our locations
    • Search for a role

      Featured news

      Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience
      Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      View more
  • Investors
    • Investor centre
    • Why invest in Capita
    • Analyst consensus
    • Results, reports & presentations
    • Investor news, events & alerts
    • Shareholder information 
    • Corporate governance
    • Share price centre
    • Year in review

      Featured news

      Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience
      Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      View more
Accessibility AA

Search by keywords and/or using the filtering options

Newsroom

Newsroom

  • Home
  • Newsroom

Search by keywords and/or using the filtering options

Industry
Topic

Showing 479 search results

customer experience-Abstract future

Customer experience

Capita Major Contender in Everest Group CX Services PEAK Matrix

Capita
Capita is recognised by the Everest Group at the top of the Major Contenders group in the 2023 EMEA Customer Experience Management (CXM) Services PEAK Matrix®.
18/09/2023
2 Min reads
News
Defense - Army Jobs and Recruitment

Defence

Employability

British army’s latest recruitment campaign: ‘you belong here’ challenges misconceptions about personal fit

Capita
The latest British Army recruitment advertising campaign targets the six in 10 people who do not think the Army is for them.
04/09/2023
5 Min reads
News
Travel-Two ladies getting on train

Newsroom

Capita agrees to sell its travel businesses

Capita
Capita announces it has agreed to sell its travel and events businesses Agiito and Evolvi to Clarity Travel Ltd for an enterprise value of £36.5m on a cash free, debt free basis.
10/08/2023
3 Min read
News
Capita_Sea_Cadets_5

Charities

Defence

Responsible business

Social value

Newsroom

Young East Londoners benefit from getting ‘On The Water’ in the Docklands

Capita
Capita's Project Selborne Team sponsors the On The Water Programme to support young people from East London to experience the thrill of watersports.
10/08/2023
3 Mins read
News
Modern boardroom

Newsroom

Company news

Capita plc Half Year Results 2023

Capita
Capita plc has announced 2023 Half Year Results which show an acceleration in financial performance, good growth momentum and minimal impact from cyber incident.
04/08/2023
3 Min reads
News
using-tech

Newsroom

Capita expands global relationship with ServiceNow

Capita
Capita plc (‘Capita’) expands partnership with ServiceNow (NYSE: NOW), for enhanced digital workflow services, improving client outcomes.
03/08/2023
3 Min reads
News

Pagination

  • First page « First
  • Previous page ‹ Previous
  • …
  • Page 10
  • Page 11
  • Current page 12
  • Page 13
  • Page 14
  • …
  • Next page Next ›
  • Last page Last »
Home

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

Footer Menu

Who we are

  • About Capita
  • Newsroom
  • Contact us

Quick links

  • Careers
  • Investors
  • Responsible business
  • Speak Up

Legal

  • Legal notice
  • Privacy notice
  • Purchase terms
  • Cookies
  • Accessibility
  • Modern Slavery Act

Follow us

© 2025 Copyright Capita plc. All Rights Reserved.

Privacy Policy  |  Legal

Scroll Top

Breadcrumb

  1. Home
  2. Newsroom