Skip to main content
Home
  • What we do
    • Central government
      • Central government (home)
      • Procurement services
      • Justice and policing
      • Customer communications & digital services
      • Transport
      • Boosting productivity
      • Government venturing
      • Intelligent automation
      • Public services procurement frameworks
      • Workforce development
    • Local government
      • Local government (home)
      • Building resilient services
      • Enhancing citizen experience
      • Place and public infrastructure
      • Procurement services
      • Public service procurement frameworks
      • Revenues and benefits
      • Workforce development
    • Customer experience
      • Customer experience (home)
      • End-to-end customer management
      • Sales
      • Collections payment services
      • CX services in Ireland
      • CX services in Germany
      • CX services in Switzerland
    • Artificial intelligence
      • Artificial intelligence (home)
      • Our AI solutions
      • AI and our people
      • Our hyperscaler partnerships
      • AI insights and thought leadership
      • Using AI responsibly
    • Defence
      • Defence (home)
      • Training and people development
      • Data transformation
      • Data science and AI
    • Education
      • Education sector services
      • Early career framework
    • Health
      • Health (home)
      • Better experiences
      • Customer communications & digital services
      • Effective operational delivery
      • Property and infrastructure
      • Procurement services
      • Skilled, engaged and empowered people
    • Pensions
      • Pensions (home)
      • Pensions administration and software
      • Pensions consulting services
      • Pensions data solutions
    • Private sector
      • Telco & media
      • Financial services
      • Utilities
      • Retail
    • Workforce development
      • Workforce development (home)
      • Managed learning services
      • Rapid scalable learning
      • Transformational learning

      Featured insights

      AI is fast, but is it fair? How leaders can tackle bias by design
      We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation.
      Read more
      Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip
      The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez.
      Read more
      View more
  • Insights & news
    • Insights
    • Case studies
    • Events
    • Newsroom
    • Climate change hub
    • Investor news & events

      Featured news

      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      Capita launches AI-driven managed SD-WAN service powered by AWS Cloud WAN
      Capita plc (“Capita”), the leading business process outsourcer, today announced it is launching a 'managed cloud connectivity service', offering clients a comprehensive, E2E, AI-driven connectivity solution built on AWS Cloud WAN technology and industry leading SDWAN capability.
      View more
  • About us
    • About Capita
    • About the Board
    • Executive Team
    • Climate change hub
    • Code of Conduct, policies and principles
    • Responsible business
    • Contact us

      Featured news

      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      Capita launches AI-driven managed SD-WAN service powered by AWS Cloud WAN
      Capita plc (“Capita”), the leading business process outsourcer, today announced it is launching a 'managed cloud connectivity service', offering clients a comprehensive, E2E, AI-driven connectivity solution built on AWS Cloud WAN technology and industry leading SDWAN capability.
      View more
  • Careers
    • Careers at Capita
    • Life at Capita
      • Life at Capita (home)
      • Learning & development
      • Diversity and inclusion
      • Wellbeing
    • Explore our opportunities
      • Our opportunities (home)
      • Actuaries
      • Consulting and transformation
      • Customer service
      • Corporate functions
      • Defence and emergency services
      • Education
      • Engineering & built environment
      • Growth & sales
      • Health Assessment Advisory Service
      • Pensions
      • Projects & change
      • Technology & software
    • Military service leavers
    • Contact us
    • FAQs
    • Hear from our people
    • Our locations
    • Search for a role

      Featured news

      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      Capita launches AI-driven managed SD-WAN service powered by AWS Cloud WAN
      Capita plc (“Capita”), the leading business process outsourcer, today announced it is launching a 'managed cloud connectivity service', offering clients a comprehensive, E2E, AI-driven connectivity solution built on AWS Cloud WAN technology and industry leading SDWAN capability.
      View more
  • Investors
    • Investor centre
    • Why invest in Capita
    • Analyst consensus
    • Results, reports & presentations
    • Investor news, events & alerts
    • Shareholder information 
    • Corporate governance
    • Share price centre
    • Year in review

      Featured news

      Capita plc Half Year Results 2025
      The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
      Capita launches AI-driven managed SD-WAN service powered by AWS Cloud WAN
      Capita plc (“Capita”), the leading business process outsourcer, today announced it is launching a 'managed cloud connectivity service', offering clients a comprehensive, E2E, AI-driven connectivity solution built on AWS Cloud WAN technology and industry leading SDWAN capability.
      View more
Accessibility AA

Search by keywords and/or using the filtering options

Newsroom

Newsroom

  • Home
  • Newsroom

Search by keywords and/or using the filtering options

Industry
Topic

Showing 478 search results

Man looking at phone

Corporate information

Digital & technology

Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres

Capita
Capita has unveiled Agent Suite, a customer service Gen AI tool to streamline and enrich the experience for clients, their customers, citizens and agents.
31/07/2024
2 Mins read
News
AI-human

Artificial intelligence

Corporate information

Digital & technology

Capita advances approach to next-generation AI with Microsoft

Capita
Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth.
29/07/2024
2 Mins read
News
capita-buildings-getty184962061

Corporate information

Capita agrees sale of Capita One

Capita
Capita has agreed to sell its standalone software business Capita One to Orchard Information Systems Limited in a deal that values Capita One Limited at £200m.
09/07/2024
6 Mins read
News
Mailbox

Corporate information

Capita renews contract to administer the Royal Mail Statutory Pension Scheme

Capita
Capita has renewed its contract with the Cabinet Office to administer the Royal Mail Statutory Pension Scheme (RMSPS) for six years from 2026.
02/07/2024
2 Mins read
News
GettyImages-897311816

Corporate information

Capital Markets Presentation

Capita
Capita’s Capital Markets presentation sets out the Group’s strategic priorities and themes of “Better Efficiencies, Better Technology, Better Delivery, Better Company”.
13/06/2024
5 Mins read
News
Man looking at phone

Artificial intelligence

Automation

Corporate information

Customer experience

Digital & technology

Capita collaborates with Amazon Web Services (AWS) to deliver a next generation contact centre and service excellence solution

Capita
Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS).
10/06/2024
3 Mins read
News

Pagination

  • First page « First
  • Previous page ‹ Previous
  • …
  • Page 5
  • Page 6
  • Current page 7
  • Page 8
  • Page 9
  • …
  • Next page Next ›
  • Last page Last »
Home

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

Footer Menu

Who we are

  • About Capita
  • Newsroom
  • Contact us

Quick links

  • Careers
  • Investors
  • Responsible business
  • Speak Up

Legal

  • Legal notice
  • Privacy notice
  • Purchase terms
  • Cookies
  • Accessibility
  • Modern Slavery Act

Follow us

© 2025 Copyright Capita plc. All Rights Reserved.

Privacy Policy  |  Legal

Scroll Top

Breadcrumb

  1. Home
  2. Newsroom