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      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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Central government

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Fire Service College launches new Aviation Firefighter Programme with London Oxford Airport confirmed as first customer

Capita
Capita’s Fire Service College has launched its new Aviation Firefighter Programme in a significant investment in the College’s offering to civil aviation training.
24/03/2022
4 Mins read
News
Workplace Administration

Corporate information

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Capita announces appointment of Chairman Designate

Capita
Capita plc (the ‘Company’) today announces that Sir Ian Powell has indicated to the Board his intention not to seek re-election as Chairman at the Company’s annual general meeting on 10 May 2022; and that he will be succeeded in the role by David Lowden, the Senior Independent Director.
22/03/2022
4 Mins read
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Central government

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Local government

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Capita plc Full Year Results 2021

Capita
Announcement of Capita pc financial year 2021 full year results.
10/03/2022
5 mins read
News
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Central government

Critical national infrastructure

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Public sector workers give Scottish Wide Area Network record high satisfaction score

Capita
The Scottish Wide Area Network (SWAN) has been given a record high satisfaction score for 2021, with 98% of public sector respondents saying they are satisfied with the network compared to 94% in 2020.
28/02/2022
4 Mins read
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Central government

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Capita announces five-year extension to TV licensing contract

Capita
Capita plc (‘Capita’) today announces it has secured a five-year contract extension to continue to administer the TV licence fee in the UK.
17/02/2022
3 Mins read
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Local government

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Capita awarded finance services contract expansion by London Borough of Bexley

Capita
London Borough of Bexley has expanded its contract with Capita plc (Capita) to include transactional finance services.
07/02/2022
3 Mins read
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