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We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation.

We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality.

We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one.

As we approach the 13th anniversary of Capita in South Africa, we celebrate another milestone – one year since we established at Mutual Park in Cape Town.

We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.

By reimagining the customer experience, utilities providers can not only protect vulnerable households but also strengthen operational resilience and build trust for the long term.