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Customer experience

More transparency in energy ratings could increase brand loyalty

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Consumer electronics

Tackling increasing vulnerability in the consumer industries

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Vodcast series - the key challenges for mortgage lenders and their customers

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Learning & development

Leading through crisis

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Financial and banking

Rethinking banking - the 6 new customer personas


Customer experience

Would better CX encourage more charity donors?

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How can charities recapture the spirit of pandemic volunteering?

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Central government

What exactly is digital transformation and how does it improve productivity?


Data and analytics

Intelligent data brought to life

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Customer experience

Practical plans for managing experience in challenging times


Financial and banking

How does financial services customer experience compare to other industries?

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Customer experience

Report: Redefining our strategies for CX in challenging times


Customer experience

Video series: Delivering service with sincerity

Our work

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Future of learning

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Welfare & employability

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Local government

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