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Search by keywords and/or using the filtering options

Showing 1039 search results
Border control

Central government

Artificial intelligence

Automation

Digital & technology

Can AI reshape trade compliance and border procedures?
Elise Elan
In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.
3 mins read
Insight
women at work

Responsible business

Capita recognised in Forbes best companies for women
Scott Hill
Scott Hill reports on Capita being recognised in the top companies for women by Forbes Magazine.
3 mins read
Insight
Customer experience -CCW-Girl handshake

Insurance

Retail

Telecoms, media & tech

Utilities

Water

Business growth

Customer experience

Why outsourcing is an essential part of successful customer experience strategy
Gillian Chamberlain
Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.
4 mins read
Insight
AI-human

Artificial intelligence

Customer experience

The age of the augmented agent
Capita
This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.
2 mins read
Reports
looking at computer

Justice & policing

Artificial intelligence

Automation

Data and analytics

As the GDPR clock counts down, is your police force compliant?
Dave Tonks
The journey for police forces to achieving GDPR compliance and avoiding Information Commissioner's Office investigation, fines, and reputational damage.
4 mins read
Insight
GettyImages-1435220822

Justice & policing

Artificial intelligence

Automation

Data and analytics

The big data search: helping police forces find records quickly
Dave Tonks
The opportunity for police forces to move to an intelligent and compliant information management system where all data can be stored and accessed in one place.
3 Mins read
Insight

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
Women looking at bill

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