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Customer experience

Are we seeing a return to renting for consumer electronics?


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Further education

An apprenticeship programme changed my career - a learner’s view


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Retail

Shoppers value the retail industry more than ever


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Telecoms, media & tech

Billing and collections: the Christmas subscriptions time bomb


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Local government

Local government report: Roadmap to resilience


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Education

Closing the skills gap: How apprenticeships can level-up your workforce


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Travel & leisure

Trend report: Transforming travel and leisure


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Central government

Delivering service with sincerity to vulnerable customers


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Local government

Can place-based levelling up truly happen without digital inclusion?


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Central government

Creating better outcomes in criminal justice with technology


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Telecoms, media & tech

Using a data-driven approach for success in telecommunications


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Retail banking

Motor finance: data can give drivers the connectivity they crave


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Central government

Report: Making public sector productivity practical


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Capita secures extension to Barnet Council contract
Capita announces it has secured an extension to its contract with Barnet Council to continue to deliver back-office services for the borough’s citizens.
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Capita launches first employee leadership council
Capita plc (Capita) has launched the business’ first employee leadership council. The council comprises 11 individuals, drawn from different parts of Capita, who have been identified as potential future leaders within the organisation.
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