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Cyber security

Rethinking security for a post-pandemic world

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The great opportunity

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Data and analytics

Fusing data to fight crime

Couple looking at bills

Customer experience

Helping customers to pick up the pieces post-pandemic

British Army


Have we turned a corner in UK military recruitment and retention?

Male employee working from home


Employee wellbeing during a global pandemic

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Customer experience

Digital local government: evolution or revolution?

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Training for the future

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How legacy systems can be mobilised to innovate

Female looking at code on computer

Cyber security

Only the paranoid survive

Business woman on virtual meeting

Cyber security

Prepare for the worst

Tech support

Cyber security

Vulnerability and the virus

Looking at data and analytics

Insurance and pensions

Bulk purchase annuities – your 10 steps to attracting an insurer’s attention

Office employee


How to get your priorities right for recovery

Customer service representative

Customer experience

Treating customers fairly with a human-centred approach to collections

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Human resources

Achieving more through cognitive diversity

Businessman at home working remotely


Could entrepreneurialism revive post-pandemic Britain?

Lady working from home

Human resources

How do you achieve both flexibility and engagement in resourcing?

Lady using phone

Central government

Managing citizen demand for vital public sector

Employee using laptop at home

Insurance and pensions

Rolling back the cost of equalisation

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Local government

The risk and opportunities for plan makers in the new normal

British Army - marching


Building on success for the future of military recruitment

Our work