Home Our company Our thinking Our thinking Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets. Central government Supporting prison leavers to fulfil their potential Our thinking Vodcast series: the journey to CX transformation Customer experience Why time’s running out to get complaint handling right People and culture Time to re-imagine employee experience as the talent war begins Future of learning Re-imagining learning and development to re-skill for the post-pandemic world Customer experience Shared services 4.0: this time it’s personal Government Where to next for our town centres? Defence Defence Digital and the journey to change Government Back to the future for our local town centres? Institute An accelerated recovery? Our latest research is out now Our thinking 10 insights for digital customer experience transformation Customer experience Beyond shared services: creating new value in a complex 4.0 world Utilities Can utilities unlock the insurance opportunities of connected technology? Customer experience The human difference: why we need to keep people at the heart of experience Government The great opportunity: creating better outcomes for citizens through modernisation Technology Putting users first with zero-touch, proactive End User Compute Current page 1 Page 2 Page 3 … Next page › Last page Last » Our work GovernmentDelivering state-of-the-art entertainment through expert project management Central governmentHarnessing the power of innovative partnerships to improve outcomes GovernmentHelping vital businesses survive the pandemic with efficient grants payments Customer experienceMaking customers’ lives easier by simplifying and personalising their experience DefenceCapita and the Royal Navy – Instilling the right culture from day one GovernmentDelivering smoother journeys through better road management Read more Latest news Company newsCapita joins forces with Filtered to scale content intelligence and smart skill building for employees Company newsMerger of Education Software Solutions and ParentPay Company newsCapita signs contract with Virgin Money to deliver a best-in-class mortgage experience Company newsPay360 announces partnership with legal technology firm LFS to digitalise payment and ID checks Company newsCapita secures £27m contract extension with Central London Community Healthcare NHS Trust Company newsTackling digital exclusion with the Digital Futures Project Read more
