Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.

Our thinking

New Ipsos-Capita report: What drives great customer experience?

Financial and banking

Going long: The sustainability of local government finances in the 2020s

Insight-Achieving agility in financial services through putting the customer first

Environmental

Public sector property decarbonisation: how to secure the funding you need

Education

It’s time to build a brighter, but different, future with apprenticeships

Utilities

Risks to the supplier of last resort

business associates putting their ideas on flipchart

Central government

Making public sector productivity practical

Central government

How we helped Defra transform a struggling public sector agency into a thriving laboratory business

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Central government

Five steps to kickstart the decarbonisation of local authority estates

Pensions

Pensions Dashboard - It’s not far away!

Financial and banking

Will your collections teams be leaving customers out in the cold this winter?

Future of experience

Are you ready to support your telecoms agents as customers become less forgiving?

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Utilities

COP26: How can organisations and their customers make a difference?

Customer experience

We are facing a new debt cycle. An empathetic collections response is vital

Customer experience

Customer experience and the Consumer Duty – are you ready?

Customer experience

Can telcos deliver the ecosystem to monetise 5G and IoT?

Financial and banking

Streamlining the home buying experience with a customer-centric approach

Our work

how can critical infrastructure protect the vulnerable post covid-19

Education

Helping to roll out mass Covid-19 testing through expert clinical training

Central government

Helping people save for retirement for a more financially secure society

Central government

Helping small businesses to export and grow overseas through digital fund disbursement

Central government

Improving food safety research and building a sustainable business

Financial and banking

Using actuarial services for simpler, more accurate pensions payments

Future of experience

Simplify, strengthen, succeed: how our approach creates better outcomes

Company news

Three Capita leaders named in global 2022 Empower Ethnic Minority Role Model Lists

Company news

Team Fisher takes over running of the Maritime Composite Training System

Company news

Appointment of Independent Non-Executive Director and Employee Non-Executive Director

Company news

Capita announces two-year, £50.6m extension to IT service contract

Company news

Team Fisher marks first year of progress with latest contract milestone

Company news

Our thinking

New Ipsos-Capita report: What drives great customer experience?

Going long: The sustainability of local government finances in the 2020s

Public sector property decarbonisation: how to secure the funding you need

It’s time to build a brighter, but different, future with apprenticeships

Risks to the supplier of last resort

Making public sector productivity practical

How we helped Defra transform a struggling public sector agency into a thriving laboratory business

Five steps to kickstart the decarbonisation of local authority estates

Pensions Dashboard - It’s not far away!

Will your collections teams be leaving customers out in the cold this winter?

Are you ready to support your telecoms agents as customers become less forgiving?

COP26: How can organisations and their customers make a difference?

We are facing a new debt cycle. An empathetic collections response is vital

Customer experience and the Consumer Duty – are you ready?

Can telcos deliver the ecosystem to monetise 5G and IoT?

Streamlining the home buying experience with a customer-centric approach

Our work

Helping to roll out mass Covid-19 testing through expert clinical training

Helping people save for retirement for a more financially secure society

Helping small businesses to export and grow overseas through digital fund disbursement

Improving food safety research and building a sustainable business

Using actuarial services for simpler, more accurate pensions payments

Simplify, strengthen, succeed: how our approach creates better outcomes

Latest news

Three Capita leaders named in global 2022 Empower Ethnic Minority Role Model Lists

Team Fisher takes over running of the Maritime Composite Training System

Appointment of Independent Non-Executive Director and Employee Non-Executive Director

Capita announces two-year, £50.6m extension to IT service contract

Team Fisher marks first year of progress with latest contract milestone

Still a lot more to do on our gender pay gap

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