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Financial and banking

Going long: The sustainability of local government finances in the 2020s

Insight-Achieving agility in financial services through putting the customer first


Public sector property decarbonisation: how to secure the funding you need

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Risks to the supplier of last resort

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Central government

Making public sector productivity practical

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Central government

Five steps to kickstart the decarbonisation of local authority estates



Pensions Dashboard - It’s not far away!

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Financial and banking

Will your collections teams be leaving customers out in the cold this winter?


Future of experience

Are you ready to support your telecoms agents as customers become less forgiving?

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COP26: How can organisations and their customers make a difference?

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Customer experience

We are facing a new debt cycle. An empathetic collections response is vital

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Customer experience

Customer experience and the Consumer Duty – are you ready?


Customer experience

Can telcos deliver the ecosystem to monetise 5G and IoT?


Financial and banking

Streamlining the home buying experience with a customer-centric approach

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