Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
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Artificial intelligence

Why retailers need to keep people at the heart of customer experience


Man using tech in office

Customer experience

The eye of the storm for telecoms: can increased marketing spend save the day?


Oxford, UK

Property and infrastructure

Ensuring economic prosperity: bringing in a new era for town and city centres


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Customer experience

Is it back to the future for retail?


Female employee looking at data and stats

Data and analytics

How far does Solvency II go in helping insurers deliver an effective ERM framework?


Customer Service

Customer experience

The dawning of a new age: empathy, tech and individual experiences


Digital business process operations

Institute

Equipping organisations to make better hybrid work decisions


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Government

The impact of planning reform on the value and importance of masterplans


Procurement

Procurement

Long tail strategy is about more than just efficiency and savings


Female employee looking at data and stats

Institute

When it comes to digital literacy, the UK must learn to share data


Call centre rep

Central government

The case for relational public services to solve complex 21st century problems


Young boy studying at home

Our thinking

The future of assessment


Person using phone in busy city

Automation

Digital citizenship: prioritising the individual post-pandemic


Our responsible business strategy

Institute

Pandemic recovery is an opportunity to step up to societal challenges


Happy employees

Central government

Our journey to real living wage accreditation