Our thinking Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets. Home Our company Our thinking Our thinking New Ipsos-Capita report: What drives great customer experience? Financial and banking Going long: The sustainability of local government finances in the 2020s Environmental Public sector property decarbonisation: how to secure the funding you need Education It’s time to build a brighter, but different, future with apprenticeships Utilities Risks to the supplier of last resort Central government Making public sector productivity practical Central government How we helped Defra transform a struggling public sector agency into a thriving laboratory business Central government Five steps to kickstart the decarbonisation of local authority estates Pensions Pensions Dashboard - It’s not far away! Financial and banking Will your collections teams be leaving customers out in the cold this winter? Future of experience Are you ready to support your telecoms agents as customers become less forgiving? Utilities COP26: How can organisations and their customers make a difference? Customer experience We are facing a new debt cycle. An empathetic collections response is vital Customer experience Customer experience and the Consumer Duty – are you ready? Customer experience Can telcos deliver the ecosystem to monetise 5G and IoT? Financial and banking Streamlining the home buying experience with a customer-centric approach First page « First Previous page ‹ … Page 2 Current page 3 Page 4 … Next page › Last page Last » Our work EducationHelping to roll out mass Covid-19 testing through expert clinical training Central governmentHelping people save for retirement for a more financially secure society Central governmentHelping small businesses to export and grow overseas through digital fund disbursement Central governmentImproving food safety research and building a sustainable business Financial and bankingUsing actuarial services for simpler, more accurate pensions payments Future of experienceSimplify, strengthen, succeed: how our approach creates better outcomes Read more Latest news Company newsThree Capita leaders named in global 2022 Empower Ethnic Minority Role Model Lists Company newsTeam Fisher takes over running of the Maritime Composite Training System Company newsAppointment of Independent Non-Executive Director and Employee Non-Executive Director Company newsCapita announces two-year, £50.6m extension to IT service contract Company newsTeam Fisher marks first year of progress with latest contract milestone Company newsStill a lot more to do on our gender pay gap Read more