Housing
Supporting Harrow’s citizens with timely benefit assessments and payments
We supported Harrow Council to administer benefits with our resilience service, ensuring quick, accurate benefit payments for citizens.
Central government
Local authorities optimise automation to serve citizens with greater speed and efficiency
Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.
Local government
Building thriving public spaces and communities with best-in-class planning services
We supported the transformation of North Yorkshire Council, ensuring the smooth operation and growth of their shared services for planning and placemaking.
Justice & policing
Using gamification to upskill employees, improve learner retention and combat crime
Gamification learning that creates an engaging and accessible way to educate learners by presenting the key takeaways in a memorable format.
Central government
Improving RAF capabilities with a clear future-focused learning strategy
Our tailored, on-demand blended managed learning services are enhancing efficiency, speed and cost-savings for the RAF.
Central government
Excellence in service: Enhancing leadership performance, effectiveness, and impact
Accelerating leadership growth through the revolutionary coaching programme to enhance leadership performance, effectiveness and impact.
Local government
How innovative partnerships can deliver reduced backlogs for local planning teams
We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.
Travel & leisure
Helping a major airline’s complaints handling to take flight
The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.
Retail
Driving performance and cost efficiencies with flexible procurement solutions
We led an accelerated savings delivery programme for Studio Retail Limited, streamlining their procurement and supply chain function and revolutionising their performance, quality and cost savings
Public services
Building the best railway Scotland has ever had
ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.
Retail
Delivering customer communications via their channel of choice
Helping our client to deliver their services in the most efficient and cost-effective way.
Retail
Supporting the John Lewis Partnership with instant access to archived data
We enabled the John Lewis Partnership to digitise and securely transfer 54,000 microfiche jackets containing some 1.2 million images.
Central government
Digitising hospital health records whilst ensuring interoperability
We scanned 55.2 million pages (350,000 files) of patient notes for Aintree University Hospital NHS Foundation Trust to help rationalise space and resources.
Central government
Transforming communications management for the Department for Work and Pensions
Capita Personal Independence Payment (PIP) is the assessment provider for the Department for Work and Pensions in England and Wales and for the Social Security Agency (SSA) in Northern Ireland, assessing over 200,000 PIP claimants every year.
Mortgages
Processing fund applications and payments with accuracy, speed, and efficiency
We’ve been working with a global investment company to free up valuable real estate and streamline hedge fund applications, correspondence and payments.
Central government
Keeping medical staff safe by administering a new infection testing scheme
When a new Covid-19 testing programme was put in place, we supported with our print procurement expertise to manage the administration of the scheme.
