Call centre rep

Central government

Safely supporting vulnerable people during difficult times with remote PIP assessments

We’re helping ensure that people with disabilities or long-term health conditions continue to access vital benefits during the coronavirus pandemic.


Young boy in wheelchair

Healthcare

The Children’s Trust - Why accreditation provides the basis for genuine quality improvement

The Children’s Trust is the UK’s leading charity for children with brain injury and neurodisability.


Student using laptop

Future of work

Switching to digital delivery to help 8,000 apprentices continue their learning

We support over 8,000 apprentices to achieve their respective apprenticeship programmes every year across a broad range of subjects.


Call centre rep

Central government

Helping vulnerable citizens to claim vital benefits by deploying our largest-ever virtual workforce

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.


Student studying

Central government

Switching to virtual delivery overnight to ensure students get the support they need

Capita’s Contact Associates provides assessments to help students with a disability, health problem or learning difficulty to access the Disabled Students Allowance (DSA).


UK fire fighters

Central government

Collaborating with the Ministry of Defence to mobilise at pace

Being responsible for delivering key parts of the Ministry of Defence Fire and Rescue capability throughout the midst of the Covid-19 pandemic is something we’re particularly proud of.


Lincolnshire, UK

Local government

Helping to accelerate the pace of regeneration in South East Lincolnshire

The South East Lincolnshire Local Plan is a joint local plan between Boston Borough Council, South Holland District Council and Lincolnshire County Council.


Male healthcare professional using tablet

Healthcare

Strengthening coding and reducing costs at Doncaster and Bassetlaw Teaching Hospitals

How a remote clinical coding service has strengthened coding department stability and reduced contractor costs at Doncaster and Bassetlaw Teaching Hospitals.


The British Army - Soldier

Central government

Capita and the British Army – Transforming recruitment in partnership

We’ve been partners with the British Army since 2012 to deliver the end-to-end recruitment and training of all British Army military personnel.


Healthcare professional using laptop and mobile

Healthcare

Giving Australians access to trusted healthcare advice during Covid-19

Healthdirect Australia is supported by Capita’s healthcare technology, delivering a range of innovative telehealth services.


UK fire fighter in fire engine responding to emergency

Public safety

Responding to emergencies more effectively with technology-enabled collaboration

We’re helping neighbouring fire services to work together to ensure people get the emergency help they need as quickly as possible.


Customer on the phone with laptop

Customer experience

Working with Barnet Council to transform customer experience

As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.


Gas boiler engineer

Central government

Providing remote gas safety advice and support services for the public and gas engineers throughout the Covid-19 pandemic

Maintaining services to deliver critical gas safety guidance to keep the public safe.


Customer service rep at home using headset

Central government

Continuing to provide UK employers Automatic Enrolment support throughout the Covid-19 pandemic

Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.


Lancaster, UK

Local government

Clearing the building control backlog at Lancaster City Council

We’re helping Lancaster City Council to efficiently administer their building regulation applications.


Building inspection

Local government

Helping Hyndburn Council to build safer communities with high quality building control resource

Our resilience service is helping Hyndburn Council achieve their statutory building control responsibilities by inspecting buildings and dangerous structures rapidly and reliably.


Customer service rep working from home

Technology

Putting the customer first by anticipating a response to lockdown in the heart of the city

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.


Insight-What are the challenges and opportunities of new technology in the housing sector?

Environmental

Making houses warmer and more energy efficient with the Green Deal initiative

We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.


Overhead London skyline

Customer experience

Providing customer service excellence to a key London borough

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.


A view over the city of Norwich, in Norfolk, England,

Local government

Driving a county-wide tech transformation

While residents and visitors often delight in what can be a slower pace of life, Norfolk's largest public sector organisation is looking to catapult the county into the technology fast lane.