Our work
Delivering improved 24/7 emergency support to citizens through shared services
Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.
Our work
Supporting residents with faster housing benefit processing times
We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit claims and changes of circumstances.
Our work
Supporting regeneration for the people and the place of Trafford through planning expertise
We’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area.
Our work
Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)
Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.
Our work
Keeping UK homes and businesses gas safe since 2009
Back in 2007, the Health & Safety Executive (HSE) conducted a review of the domestic gas safety regime and identified a case for change.
Our work
Getting vulnerable young people, the education and skills funding they need
We’re reducing processing times for student bursary applications from an average of 23 to 3 days
Our work
CENTURY Tech
CENTURY is an award-winning teaching and learning platform for schools that improves student outcomes and empowers educators to work smarter not harder.
Our work
Bringing affordable insurance to homes at risk of flooding
An innovative solution to improve the availability and affordability of flood insurance, likely to benefit 350,000 households.
Our work
Human to hybrid
Many business leaders see the 'human to hybrid' transition as their most important strategic challenge in the next five years.
Our work
Connecting our clients to the latest customer service technology at our Innovation open days
Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.
Our work
Supporting Britain’s move to a lower carbon economy by digitising energy
Installing up to 27 smart meters a minute across the country, allowing homes and small businesses to monitor energy consumption.
Our work
Preventing fraud with our award-winning software
Our fraud detection software is allowing Go-Ahead drive to tackle fraudulent activity.
Our work
Delivering round the clock homelessness support through our out of hours service
We're helping Rossendale Borough Council to ensure citizens are getting the help they need, whatever the time.
Our work
Improving the pace of housing improvements for the people and place of Warrington
We’ve helped Warrington Borough Council to process householder planning applications for their residents.
Our work
Helping to keep London moving
Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.
Our work
Saving lives with live streaming
We're helping the US emergency services to save lives by giving them a clear view of any accident scene.
Our work
Dealing with huge legislation change by putting the customer first
When huge changes to UK pension rules came into force, it was going to affect over 220,000 of Zurich's customers.
Our work
Keeping customers happy at your busiest times with smart planning
With our flexible, expert customer service teams, we're supporting William Hill during the sporting calendar’s biggest events.
Our work
Helping the school day run smoothly with smart data
Organisations run better when everyone has a clear and complete picture of what's happening.
Our work
Helping to improve Windsor Castle’s visitor experience through delivering planning resilience excellence
We have been working alongside Windsor and Maidenhead Council to help maintain the high standards of planning service excellence for the community and visitors to the borough.
Our work
Delivering a smart, connected Scotland
With SWAN, we’re delivering one of the most ambitious and significant single public sector ICT initiatives ever carried out in Scotland.
Our work
Supporting clients in a crisis with expert complaint handling
When there's a problem, getting the right help and support to our customers is a priority.
Our work
Delivering building control excellence for the people and place of Luton
Helping to keep buildings safe and compliant across Luton through providing building control resilience.
Our work
Supporting children and families through a simpler one stop service
We're bringing together all the information from different teams across children’s services into one place.
Our work
Improving the claimant experience for vulnerable people in society
We’re reducing travel time and distance for many claimants, making it easier for vulnerable citizens to access this service.
Our work
Boosting customer experience by digging even deeper into data
We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.
Our work
Helping a city's regeneration through a pioneering partnership
Our joint venture is supporting Salford City Council in its commitment to citizens of 'a better and fairer Salford for all'.
Our work
Transforming customer service through Visual IVR
We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.
Our work
Boosting customer engagement by live streaming the showroom
We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.
Our work
Helping the residents of Chorley to expand their homes
We’ve been working with Chorley Council to help residents get their householder planning applications processed as efficiently as possible.
