Customer experience
Providing 24/7 access to urgent help for citizens in Enfield
When Enfield Council were looking to improve the effectiveness of their emergency out of hours service, they turned to the Ealing Council and Capita out of hours partnership service.
Financial and banking
Rescuing a costly migration for a health client through expert actuarial services
When a health client started the migration of their complex payments systems, they began to see discrepancies of £6m a month.
Government
Painting a picture of community progress
A community’s bright future has been celebrated by two colourful murals commissioned by North Shields charity Meadow Well Connected and sponsored by Capita.
Customer experience
Reducing procurement red tape with the out of hours partnership
Despite the best efforts of local authorities to prevent them, emergency situations are part of life.
Customer experience
Making sure that true emergency callers get priority with an intelligent out of hours service
Our expert out-of-hours team ensures emergency callers to London Borough of Barnet Council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.
Healthcare
Ensuring NHS buildings remain safe and compliant through expert surveyor services
Many public buildings, such as schools and hospitals, are maintained by private companies through private finance initiative (PFI) contracts.
Our work
Helping emergency callers when they need it most with expert out-of-hours support
Our expert emergency call agents make sure that out-of-hours callers to Barking and Dagenham council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.
Government
Minimising local government backlogs and delays with tailored planning support
We’re helping Folkestone and Hythe District Council to deliver a range of major planning applications, supporting its development management team through the entire planning application process and stepping in to provide additional resources when needed.
Our work
Helping West Berkshire Council to support young people effectively
By providing the full picture of what’s happening in the lives of young people, we’re helping West Berkshire Council to intervene in time and secure more positive outcomes for young people.
Government
Reducing emissions and power bills with green energy installations
We helped Blackburn with Darwen Council to secure funding and planning permission for a project that will reduce the carbon footprint and electricity bills of 23 council buildings through the installation of sustainable power and heating technologies.
Government
Working collaboratively to create successful masterplans
Masterplans are a key tool that planners can use to shape the delivery of a diverse range of projects, from simple layouts of individual sites through to urban extensions, new towns and area-wide regeneration projects.
Government
Delivering state-of-the-art entertainment through expert project management
We’re bringing big-screen entertainment to Blackburn by supporting the local authority with the design and construction of a new multiscreen cinema in the town centre.
Central government
Harnessing the power of innovative partnerships to improve outcomes
Together with leading social enterprise organisation, The Wise Group, we’re lifting people out of poverty in Scotland.
Government
Helping vital businesses survive the pandemic with efficient grants payments
We helped Westminster City Council to make sure that most businesses in the area survived the pandemic by distributing grants quickly and accurately in 2020 and 2021.
Customer experience
Making customers’ lives easier by simplifying and personalising their experience
We’re working in partnership with Southern Water to transform and simplify their customer experience, so that their customers are happier and more able to self-serve online.
Defence
Capita and the Royal Navy – Instilling the right culture from day one
The 1st April 2021 marked Service Commencement Day 1 (SCD 1) ‘day one’ of Capita’s 12-year training modernisation contract with the Royal Navy and Royal Marines, commencing the newest chapter of Capita’s strategic relationship with defence and partnership with the MoD
