Responsible business
Inspiring future generations with virtual work experience
If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.
Central government
Safely supporting vulnerable people during difficult times with remote PIP assessments
We’re helping ensure that people with disabilities or long-term health conditions continue to access vital benefits during the coronavirus pandemic.
Healthcare
The Children’s Trust - Why accreditation provides the basis for genuine quality improvement
The Children’s Trust is the UK’s leading charity for children with brain injury and neurodisability.
Future of work
Switching to digital delivery to help 8,000 apprentices continue their learning
We support over 8,000 apprentices to achieve their respective apprenticeship programmes every year across a broad range of subjects.
Central government
Switching to virtual delivery overnight to ensure students get the support they need
Capita’s Contact Associates provides assessments to help students with a disability, health problem or learning difficulty to access the Disabled Students Allowance (DSA).
Central government
Helping vulnerable citizens to claim vital benefits by deploying our largest-ever virtual workforce
We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.
Defence
Collaborating with the Ministry of Defence to mobilise at pace
Being responsible for delivering key parts of the Ministry of Defence Fire and Rescue capability throughout the midst of the Covid-19 pandemic is something we’re particularly proud of.
Local government
Helping to accelerate the pace of regeneration in South East Lincolnshire
The South East Lincolnshire Local Plan is a joint local plan between Boston Borough Council, South Holland District Council and Lincolnshire County Council.
Healthcare
Strengthening coding and reducing costs at Doncaster and Bassetlaw Teaching Hospitals
How a remote clinical coding service has strengthened coding department stability and reduced contractor costs at Doncaster and Bassetlaw Teaching Hospitals.
Defence
Capita and the British Army – Transforming recruitment in partnership
We’ve been partners with the British Army since 2012 to deliver the end-to-end recruitment and training of all British Army military personnel.
Healthcare
Giving Australians access to trusted healthcare advice during Covid-19
Healthdirect Australia is supported by Capita’s healthcare technology, delivering a range of innovative telehealth services.
Public safety
Responding to emergencies more effectively with technology-enabled collaboration
We’re helping neighbouring fire services to work together to ensure people get the emergency help they need as quickly as possible.
Customer experience
Working with Barnet Council to transform customer experience
As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.
Central government
Providing remote gas safety advice and support services for the public and gas engineers throughout the Covid-19 pandemic
Maintaining services to deliver critical gas safety guidance to keep the public safe.
Central government
Continuing to provide UK employers Automatic Enrolment support throughout the Covid-19 pandemic
Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.
Local government
Clearing the building control backlog at Lancaster City Council
We’re helping Lancaster City Council to efficiently administer their building regulation applications.
Local government
Helping Hyndburn Council to build safer communities with high quality building control resource
Our resilience service is helping Hyndburn Council achieve their statutory building control responsibilities by inspecting buildings and dangerous structures rapidly and reliably.
Technology
Putting the customer first by anticipating a response to lockdown in the heart of the city
Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.
Environmental
Making houses warmer and more energy efficient with the Green Deal initiative
We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.
Customer experience
Providing customer service excellence to a key London borough
In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.
