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Supporting Harrow’s citizens with timely benefit assessments and payments

We supported Harrow Council to administer benefits with our resilience service, ensuring quick, accurate benefit payments for citizens.

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Central government

Local authorities optimise automation to serve citizens with greater speed and efficiency

Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.

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Local government

Building thriving public spaces and communities with best-in-class planning services

We supported the transformation of North Yorkshire Council, ensuring the smooth operation and growth of their shared services for planning and placemaking.


Justice & policing

Using gamification to upskill employees, improve learner retention and combat crime

Gamification learning that creates an engaging and accessible way to educate learners by presenting the key takeaways in a memorable format.

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Central government

Improving RAF capabilities with a clear future-focused learning strategy

Our tailored, on-demand blended managed learning services are enhancing efficiency, speed and cost-savings for the RAF.

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Central government

Excellence in service: Enhancing leadership performance, effectiveness, and impact

Accelerating leadership growth through the revolutionary coaching programme to enhance leadership performance, effectiveness and impact.

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Local government

How innovative partnerships can deliver reduced backlogs for local planning teams

We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.

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Travel & leisure

Helping a major airline’s complaints handling to take flight

The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.

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Driving performance and cost efficiencies with flexible procurement solutions

We led an accelerated savings delivery programme for Studio Retail Limited, streamlining their procurement and supply chain function and revolutionising their performance, quality and cost savings

Transport-Train station

Public services

Building the best railway Scotland has ever had

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.



Delivering customer communications via their channel of choice

Helping our client to deliver their services in the most efficient and cost-effective way.



Supporting the John Lewis Partnership with instant access to archived data

We enabled the John Lewis Partnership to digitise and securely transfer 54,000 microfiche jackets containing some 1.2 million images.

Aintree nurse

Central government

Digitising hospital health records whilst ensuring interoperability

We scanned 55.2 million pages (350,000 files) of patient notes for Aintree University Hospital NHS Foundation Trust to help rationalise space and resources.

Customer experience-DWP

Central government

Transforming communications management for the Department for Work and Pensions

Capita Personal Independence Payment (PIP) is the assessment provider for the Department for Work and Pensions in England and Wales and for the Social Security Agency (SSA) in Northern Ireland, assessing over 200,000 PIP claimants every year.



Processing fund applications and payments with accuracy, speed, and efficiency

We’ve been working with a global investment company to free up valuable real estate and streamline hedge fund applications, correspondence and payments.

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Central government

Keeping medical staff safe by administering a new infection testing scheme

When a new Covid-19 testing programme was put in place, we supported with our print procurement expertise to manage the administration of the scheme.

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