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Loving couple working together on documents at their home office desk

Telecoms, media & tech

Artificial intelligence

Customer experience

Data and analytics

Rethinking collections in customer service with Capita

Capita
Capita integrates collections into the customer service process boosting efficiency, satisfaction, and long-term loyalty for a German telecommunications company.
2 Mins read
Case study
Joining_Hands-515474358-Embed

Telecoms, media & tech

Artificial intelligence

Customer experience

Data and analytics

Transform employee engagement into sales success with AI

Capita
Swiss telecom leader boosts service, sales & cuts costs with Capita’s Centrical platform—driving performance through smart nearshore strategies.
4 Mins read
Case study
A mature woman out and about with her mother

Central government

Justice & policing

Local government

Public services

Welfare

Automation

Citizen experience

Data and analytics

Digital & technology

Productivity

Resilience

Social value

Vulnerability

Joining forces to protect vulnerable citizens: A new model for data sharing in policing

Capita
How secure, scalable cloud-based data sharing across agencies is empowering police to protect vulnerable citizens and make faster, better-informed decisions.
4 Mins read
Case study
Mid adult woman laughing during video chat in smart phone

Telecoms, media & tech

Customer experience

Digital & technology

Powering telecoms CX success internationally

Capita
We’ve been helping VMO2 with challenges such as inconsistent regional performance, diverse customer segments, and the demand for quicker issue resolution.
2 Mins read
Case study
Girl smiling and listening to teacher in primary class

Central government

Education

Health

Housing

Justice & policing

Local government

Public services

Transport

Climate change

Placemaking

Property and infrastructure

Resilience

Driving energy efficiency across a multi-academy trust

Capita
Discover how Capita helped a growing academy trust cut energy waste, save costs, and empower staff through data-driven insights and hands-on training.
3 Mins read
Case study
Looking documents in paper archive

Telecoms, media & tech

Automation

Business growth

Citizen experience

Customer experience

Data and analytics

Digital & technology

Productivity

Safeguarding clients and legal documents: Our partnership with the SRA

Capita
How Capita supports the Solicitors Regulation Authority with legal records management during firm interventions.
Case study

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
Women looking at bill
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