College student walking on college grounds

Our work

Responding to students’ changing needs with UNIT-e

More than 26,000 students come from across the city and surrounding areas to study at Edinburgh College each year.


Customer Service

Our work

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.


Customer service rep

Our work

Supporting residents with faster housing benefit processing times

We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit claims and changes of circumstances.


Trafford, UK

Our work

Supporting regeneration for the people and the place of Trafford through planning expertise

We’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area.


Student typing on laptop

Our work

Transforming college admissions with UNIT-e

Whether you want to be a script writer, fitness instructor, improve your English or study degree level computing, Gloucestershire College can help.


Contact our careers team (hidden)

Our work

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.


Gas boiler engineer

Our work

Keeping UK homes and businesses gas safe since 2009

Back in 2007, the Health & Safety Executive (HSE) conducted a review of the domestic gas safety regime and identified a case for change.


College students

Our work

Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days


Housing

Our work

Bringing affordable insurance to homes at risk of flooding

An innovative solution to improve the availability and affordability of flood insurance, likely to benefit 350,000 households.


Financial Management

Our work

Human to hybrid

Many business leaders see the 'human to hybrid' transition as their most important strategic challenge in the next five years.


Contact centre locations

Our work

Connecting our clients to the latest customer service technology at our Innovation open days

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.


UK city

Our work

Supporting Britain’s move to a lower carbon economy by digitising energy

Installing up to 27 smart meters a minute across the country, allowing homes and small businesses to monitor energy consumption.


Employees using tech

Our work

Preventing fraud with our award-winning software

Our fraud detection software is allowing Go-Ahead drive to tackle fraudulent activity.


Call centre rep

Our work

Delivering round the clock homelessness support through our out of hours service

We're helping Rossendale Borough Council to ensure citizens are getting the help they need, whatever the time.


Utilities

Our work

Improving the pace of housing improvements for the people and place of Warrington

We’ve helped Warrington Borough Council to process householder planning applications for their residents.


Student typing on laptop

Our work

Streamlining applicant and student communications with UNIT-e

CAFRE has over 1,700 further and higher education students across its three campuses studying a range of courses from Level 2 through to Level 6. 


Legal

Our work

Helping to keep London moving

Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.


Emergency Services

Our work

Saving lives with live streaming

We're helping the US emergency services to save lives by giving them a clear view of any accident scene.


Bangor University

Our work

Delivering a seamless digital student experience

Bangor University has a long tradition of academic excellence, founded in 1884, it today has 11,000 students, 650 teaching staff, three colleges housing sixteen academic schools.


Insight-Achieving agility in financial services through putting the customer first

Our work

Dealing with huge legislation change by putting the customer first

When huge changes to UK pension rules came into force, it was going to affect over 220,000 of Zurich's customers.