Putting the customer first by anticipating a response to lockdown in the heart of the city
3 mins read
Capita supports AEGIS London with the provision of IT services in response to Covid-19 allowing the business to continue trading successfully.
AEGIS London is the UK-based subsidiary of AEGIS (Associated Electric & Gas Insurance Services Limited), a mutual insurance company headquartered in New Jersey USA, which serves the needs of the energy industry.
It is in the top 20 performing syndicates at Lloyds. Recognised for offering specialist knowledge, expertise and leadership to a broad client base across several specialist classes globally including energy, marine, property and casualty. AEGIS London employs around 170 staff based on two sites in the heart of the financial district in the city.
When news of the rapid spread of Covid-19 across the UK hit, AEGIS London anticipated the UK government’s imposition of lockdown throughout the crisis and quickly identified an immediate risk to its business operations and ability to support its customers.
In anticipating the government’s request for the closure of business premises AEGIS London worked together with Capita Technology Solutions to change and implement a series of IT services including a robust remote working trial impacting all employees.
On 12 March AEGIS London planned to trial a mandatory all-staff work at home day. Capita service delivery and technical teams were quick to identify that the architecture Capita Technology Solutions had implemented, recently upgraded, and secured, meant users with their own devices should be able to access all their applications and data securely from their own devices at home without any additional intervention, just as though they were in the office. A small number of employees without suitable home devices were provided with laptops.
The trial day went ahead as scheduled and was a complete success. AEGIS London acted decisively the following day and instructed all staff to begin working from home with immediate effect, well before the formal government specified lockdown of 23 March.
To support AEGIS London to maintain business as usual for its clients during this unprecedented time, Capita also implemented:
- enhanced health checks and monitoring (alongside existing automated monitoring) on the Citrix environment, operating system and email to ensure the continued successful operation of all business units.
- additional capacity management to avoid disk failures.
Capita’s security consulting team were also engaged and provided AEGIS London’s in-house IT team with detailed advice and recommendations on how to ensure maximum security while operating under the new conditions.
AEGIS London have been able to consistently support their customers throughout the governments enforced lockdown period and have ensured the safety and well being of their staff.
Anant Patel, Head of IT, AEGIS London, commented: "We have worked effectively and seamlessly together that has seen the delivery of top-class IT services to AEGIS London who are now able to work from home and conduct their daily duties in an effective way. I have to single out the remote access capability and email that has not failed once and I know that I can rely on the team to endeavour to keep it that way.”
“The performance, commitment and support provided by the Capita IT services team on AEGIS London’s account during Covid-19 has been absolutely top notch.”
Anant Patel, head of IT at AEGIS London