Paying benefits to citizens quickly and accurately is a key priority for councils.
Since 2019, we’ve supported Harrow Council to do just that, with additional resilience services that give them the resources they need to maintain standards when responding to legislative changes or specific projects, and when they are experiencing workforce shortages.
Harrow Council’s revenues and benefits team has two major responsibilities: assessing and paying housing benefit, social welfare claims and council tax reductions, and billing, collecting and recovering revenue streams such as council tax and National Non-Domestic Rates (NNDR).
It’s incredibly important that the team works productively and efficiently to support citizens, and ensure the council receives the money they need to provide public services.
Making citizen services faster and more efficient
We’re helping to provide the team with additional capacity and resilience by processing council tax reduction claims and recovering payments, and managing the NNDR service for billing, collection, and recovery. We also manage the billing and recovery of overpaid housing benefit.
Since the start of 2019 we have processed:
- 204,000 new benefit claims and changes to entitlement.
- 216,000 council tax account adjustments and recovery actions.
- 23,000 inflationary write-offs on council tax accounts to support vulnerable citizens.
Working closely in partnership with the Council has allowed for the timely and accurate payment of benefits, recovery of overpaid benefits, and the administration of council tax and national non-domestic rates records, which has enabled the council to put the needs of their citizens first.