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At Capita, our purpose is simple - to create better outcomes.

Our 40,000 strong team across the UK come to work each day to make a genuine difference not only to our clients – many of which lie at the heart of Government and the wider public sector - but to individuals and the communities in which they live.

Partnering with the Department for Work and Pensions

One such client is the Department for Work and Pensions (DWP), with whom we’ve partnered for many years delivering critical public services. In January 2021, we launched a new employability programme in Scotland, with the aim of finding and placing newly unemployed people into jobs as part of DWP’s Job Entry Targeted Support (JETS) programme. JETS specifically looks to place participants in sectors that haven’t been impacted as severely as others by the pandemic, and where employment is more buoyant.

JETS – a shared purpose

JETS was established to help people who have been out of work and claiming either Universal Credit or New Style Jobseeker’s Allowance for 13 weeks or more. Its aim is to place jobseekers not just into work, but into suitable roles based on their transferable skillsets and career ambitions. It provides them with a personal advisor, help with IT skills and CV preparation, interview support, and a personalised assessment of an individual’s employment support needs.

JETS is a truly tailored programme that really will change the lives of individuals and their families, benefiting wider communities and our collective society. It’s directly aligned with our purpose to improve outcomes which is why we were so delighted to launch the JETS programme in Scotland on 25th January 2021 – only 3 weeks after contract announcement (our speed of mobilisation is a whole other success story!).

Early results 

Since launch, over 6,000 participants have been referred to JETS through their local Job Centre. In early April (just weeks after launching), we hit the key milestone of 300 participants starting new jobs - providing for many an improved sense of purpose, fulfilment and quality of life.

The better outcomes we’re delivering to people every day via JETS is precisely why we decided to enter the employability market. Our passion and expertise are of course evident within our employability team, but were also recognised by the DWP in our first contract performance review, with us exceeding initial targets for job centre referrals and new job starts!

Just one of our success stories is Louise Little from Barrhead. Louise was one of the first JETS Scotland customers in January, after losing her job in hospitality due to Covid-19.  Through working with her JETS advisor and employment engagement officer to create a new CV and source an opportunity with Mario Group, a facilities management company, Louise was invited to an interview and subsequently was offered a new role.

Louise is just one of the beneficiaries of the JETS programme and would strongly encourage others to sign up if they are looking for employment. “The JETS programme has been really helpful – I got a job within my first few weeks, so I’m really pleased with how quickly it helped me find work! I would definitely recommend it to other people, not only because it helped me find a job but because I’ve also had good advice on things like updating my CV.”

Capita is only a few months into delivering the JETS programme in Scotland - our work is just beginning. We have many more jobs to assign, and outcomes to deliver, and lives to transform.

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