Consumer Duty will fundamentally change the way that financial services customers are served. But is your firm as prepared as it could be?

The introduction of Consumer Duty by the Financial Conduct Authority (FCA) is a real opportunity for firms to recalibrate and to understand what they need to do to be more customer-centric, agile and in-tune with their customers.

The new Duty is stepping beyond the current principle of treating customers fairly: it requires firms, and the supply chains that they operate in, to be increasingly agile and to put customers’ needs first at every stage of their relationship and throughout their journey.

Capita’s exclusive new white paper explores Consumer Duty in detail, looking at ways in which firms can take the necessary steps to improve and to garner the benefits. The paper includes:

  • What is Consumer Duty?
  • What does Consumer Duty mean for you?
  • What should be companies’ Consumer Duty priorities?
  • Detailed examinations of each of the Four Outcomes
  • Practical suggestions and summary


Complete your details to download the white paper →

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