Our trend report explores the key trends shaping the global travel and leisure sector and considers how brands can focus on customer experience to reignite a sense of joy and future-proof businesses.

Post-pandemic recovery has been challenging, with innovative and robust service strategies required in the face of ongoing disruption and evolving consumer needs. In this era of reset and renewal, there has never been a better time to respond to renewed consumer enthusiasm and rising expectations.

As consumers continue to increase their digital adoption, seek humanised experiences and a greater level of expertise, whilst also being guided by ethical and sustainable values, the most progressive brands are fostering closer, more supportive relationships driven by exceptional CX. Download the report to access:

  • a valuable sourcebook of clear, actionable insights, ideas and inspiration for you to apply in your own business
  • a spotlight on brands and retailers who are already taking steps to innovate and disrupt


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