In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.

Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS

We developed an automation solution to reduce Anglia Revenues Partnership’s yearly manual workload of 4,000 Verify Earnings and Pensions alerts.

How Capita’s 9-year partnership with TfL is transforming London's transport infrastructure, including Congestion Charging, LEZ, ULEZ & Safer Lorry Scheme (DVS)

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

Capita helped a leading automotive company with customer insights that informed the development of an innovative ‘Live Tour’ solution.

Find out how we supported the London Borough of Bexley with cost savings for their Accounts Payable service whilst maintaining service quality.

Discover how Capita helped Police Scotland to consolidate diverse technological infrastructures and eliminate operational inefficiencies.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.