Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

Digital transformation was a core aim for many businesses going into 2020, but it’s unlikely that any IT leaders predicted the acceleration in digitalisation that the pandemic has brought about.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

What are the barriers to adopting a smart meter? What are people doing to reduce water wastage? We examine key trends to help you understand your customers better

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.