Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Addressing workforce issues is vital to the digitisation of all public services

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.