Search by keywords and/or using the filtering options

Showing 13 search results

Article
Central government
Automation
Clear filter

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Insight

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Insight

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Insight

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.

Insight

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Insight

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Insight

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

Insight

We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

Insight

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

Insight

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Insight

Our latest insights