We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.