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Consumer electronics
Customer experience
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Knowing you’re delighting your customers is the holy grail for any business.

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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

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All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

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By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

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More consumers are signing up for buy now pay later schemes. How can retailers better support the vulnerable?

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Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

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