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Local government
Digital & technology
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The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

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We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

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Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

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Addressing workforce issues is vital to the digitisation of all public services

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We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

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Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

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Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

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Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

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