The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

Addressing workforce issues is vital to the digitisation of all public services

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.