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Public services
Vulnerability
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Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Insight

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

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As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Insight

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Insight

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Insight

Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

Insight

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