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Retail
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With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

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A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

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Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

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Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

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