Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.

Hannah Dunkerley, Capita business case consultant for local public services, explains how the public sector can fund its role in achieving net zero carbon emissions targets.

Discover how AI improves legal records management for solicitors, enhancing data access, security, and compliance while uncovering key information.