It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

We talk about our support of Project ReMake, the charitable entrepreneurship training programme which supports the rehabilitation of ex-offenders.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Scott Hill reports on Capita being recognised in the top companies for women by Forbes Magazine.

Capita has been recognised by Forbes as one of the top companies for women for the second consecutive year, ranking at number 36 out of 400 on the prestigious list.

Capita was awarded ‘Most Dynamic Mentoring Organisation’ in 2023 & 2024 at the Inspired by Mentoring Awards, recognising our commitment, including to ‘Moving Ahead’.