It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Capita has been recognised by Forbes as one of the top companies for women for the second consecutive year, ranking at number 36 out of 400 on the prestigious list.

As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

As part of our ongoing commitment to building and supporting a gender-balanced workforce, we’re proud to have signed the Women in Defence Charter in October 2024.

Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.