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It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

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We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

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Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

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The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

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We look at the key challenges faced by administrators and how they can manage these by focusing on resources, technology and structure.

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As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

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Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.

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It’s not just the clocks that are springing forward at this time of year: our analysis shows that, as of 26th March 2021, funding levels in many DB pension schemes had improved by 5-10% since the start of 2021.

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Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

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It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

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