It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

We look at the key challenges faced by administrators and how they can manage these by focusing on resources, technology and structure.

As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.

It’s not just the clocks that are springing forward at this time of year: our analysis shows that, as of 26th March 2021, funding levels in many DB pension schemes had improved by 5-10% since the start of 2021.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.