Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Declining household income is accelerating churn, and as inflationary pressures hit consumers’ budgets, how can telecoms, media and technology providers keep their customers and attract more?

The companies that will lead the next chapter of the TMT sector are those that understand their role not just as providers, but as partners.

By reimagining the customer experience, utilities providers can not only protect vulnerable households but also strengthen operational resilience and build trust for the long term.

We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.