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It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

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improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology

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A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

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Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

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Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

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Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

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Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

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Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

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The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

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