It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Discover top tips for successful AI implementation in the public sector, focusing on opportunities and practical advice for civil service leaders.

Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.