Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

Addressing workforce issues is vital to the digitisation of all public services

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

We discuss how NHS trusts can achieve real terms savings, without taking on clinical services or making clinical decisions.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

UK productivity has been highlighted as an economic weakness for over a decade. Yet, in response to the pandemic, businesses have shown that they can utilise technology to create entirely new ways of working.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

We discuss how NHS trusts can tackle tight budgets, productivity and innovation head-on

Discover how structured records management can secure sensitive data, ensure GDPR compliance, streamline operations, and maximise efficiency for legal firms.